We were very impressed with the staff, they were vey professional and treated us with respect. We drove 180 miles to their place of business where we were going to buy a truck. They quoted us a price on the phone and it was exactly that when we bought it. They were and are a great company to buy from. They gave us a price on our trade in and they gave us a loner while they got our truck ready for us. We will recommend this company to everyone . You cannot go wrong dealing with this company and their sales people We give them a very high rating.
Had been car shopping for awhile and haggled, mislead and just out right disrespected by other dealers. I found a beautiful car at southwest drove over an hour to get there right before they closed, Hunter was who I had talked to on the phone I told them what my trade was they held to the numbers when I got there, was financed with no haggling what so ever. Even our finance guy didn't try to hard sell anything which is unheard of. I buy cars about once a year and I believe they have earned a customer for life. Extremely satisfied. Their demeanor was nothing but top notch.
Best car buying experience I have ever had. I have bought a lot of cars over the last 30 years. Southwest Ford got me the deal I wanted (and could not get done at my local dealership) , did it quickly and most importantly, took care of some issues I had with the car I purchased.
I cannot recommend them enough. Go see them.
The opportunity I had at southwest pre-owned vehicles was a great one. They led me to a great truck for a great price. The salesman that helped me was honest about everything. Thank you for a great opportunity you given me. Go holler at my salesman named Jeremy he we lead you to a great vehicle!!
The title says it all. I never get pressured by the sales or finance people. I got exactly what I wanted at a great price. And I was in and out in 2.5 hours including test driving to signing the papers. Steve and Miguel were fantastic.
Easiest car buying experience, that I have had, in recent memory. I picked the car out online, and called to make a deal on it. We agreed, and when I arrived, everything was printed up, and ready for me to go. Thanks so much guys. I will definitely be doing business in the future, and recommend to my family and friends!! :)
My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.
Went with my wife to buy mats for her car and just happened to see a like new 2011 Honda Pilot that I just had to have. In the past I've always put car dealerships in the same boat with shyster lawyers. Eddie Laguana and Bubba Smith were both helpful, courteous and professional. If all the Five Stars sales force reflects their example then Five Star is the premier dealership in Texas. Being 78 yrs old I don't know if I will be buying any more cars but if I do Five Star, Eddie and Bubba will be my first choice !!!
From ordering our 2019 Ford Edge to the delivery our experience has been awesome as always. A huge thank you to our Salesman Ken Mclemore who kept us informed from start to finish. Mike Huntzinger the Sales Manager assigned to us is a true friend and help us out having everything started by the time our vehicle arrived at the dealership and to David Hill in finance getting us in and out quickly. Friendly, down home experience as they always put the customer first. Thank you so much as I truly love my new Edge.
Our Sales Rep. Sam Limo was fantastic. He made the whole process so easy and stress free. I drove away in a great vehicle and couldn't be happier. I would recommend him and Five Star to anyone looking to purchase a vehicle. They were great!!!
My Service began on the internet and ended up in the dealership. Quick and friendly correspondence made the process easy and fair. Thanks to Sam for getting us the truck we had been looking for. We will most certainly be back.
A fun, eciting and easy way to purchase a vehilce.
by Dlutringer from DealerRater.com
December 3, 2018
After having a very bad experience with Grand Prairie Ford, I reluctantly went to try the process again. Luckily, I choose the right dealership this time. Tony Mellado is the best. He and Justin Allerheiligen went out of their way to get me the truck I wanted. They worked hard to get us out of there as quick as possible. We had an awesome and easy experience of purchasing a truck from Five Star Ford NRH. I highly recommend everyone to go to them for their next vehicle purchase. Ask for Tony Mellado, you won't regret it. Awesome job to a great staff. Other dealerships should strive to meet Five Star Ford NRH's excellence and professionalism.
Jim Fairweather was outstanding helping in our purchase
by Fivestarfordfan from DealerRater.com
December 3, 2018
Have bought vehicles at several DFW dealers in the past, but Jim and 5 Star was the best by far. No pressure from anyone at dealer, just focused on making sure we had all the relevant information we needed to decide. I would highly recommend 5 Star Ford in NRH and Jim Fairweather for help in making your next purchase.
Easy to work with, did not feel pressured to make a decision
by jkohley from DealerRater.com
December 2, 2018
The overall experience was good. The dealer didn't have the vehicle I wanted with all the specs on site so had to bring one in. The only hiccup was timing. I was told the vehicle would be in on Monday by around noon, this did not happen. It ended up coming in at 7pm which was too late for me to come and deal with finance etc. I also did not want to view car in the dark and had to get up the next day for work at 4 am. I had to put off purchase until Thursday of that week. Kelly, Travis, and Joe all did their jobs well. I have no other complaints.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Sale man Melvin was great and helped out with all inquires ,i would shop again with them
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