After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent ??? Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
Came in this morn.which what I thought was a huge trans.problem on my 2012 Ford Focus Jim in service quickly advised me on a trans module extended waranty by Ford . Fixed the problem in 4 hrs. Drove me home picked me up ,fixed 4 door latches on re-call and washed the car. Very satisfied!!
Bought a used SUV from here. My sales person was Matt G. and he was a pleasure to work with.. when I called on a different vehicle on a Monday, it had sold the previous Saturday. Matt checked the lot and found a similar vehicle that had just come in on trade that had the features I wanted. The car needed to be inspected, serviced and detailed, so I had to wait until the end of the week to pick it up. I asked if it could be ready sooner, but Bill Brown Ford is meticulous in their vehicle service and detailing, so I had to wait, BUT, Matt generously offered me a (free) loaner to use! I did not expect that! I was really blown away by Matt's care and concern about my lack of transportation and having to share a vehicle with my spouse and juggle work, appointmentss and life around one family car. My dad had bought and leased cars through Bill Brown Ford for over 20 years and always raved about their customer service. Now, I too, can vouch for this dealership. THANK YOU MATT GRIEBAULT!!!!!!!!!
I purchased a NEW Promaster City Van with the help of salesman Scott Robertson and had an outstanding experience all the way around. Very friendly, professional staff. Vans are mostly sold on the used car lot and you will find Scott there. The City van has been trouble free so far (1,000 miles 2 months) and gets better than advertised mileage. I am 70 years old, this is my 46th vehicle purchase and my first automatic transmission, first Chrysler vehicle. So far, so good! Nice dealership. Larry Robinson--Whitmore Lake MI
I took my Ford Escape to the service department for an oil change. The only problem was the chaos in the parking lot. There is a lot of remodeling and confusion. I had to wait in my vehicle for thirty minutes or so.
I have received three e-mails, a phone call and a letter thanking me for using your service. Why are you sending so many e-mails and other correspondence to thank me for using the Ford service? It is annoying.
I just picked my Ford Flex up from Southgate Ford today. I had not dealt with them previously. I called a closer dealership first and they informed me it would be about a week before they could even look at it. My rear door wouldn't close so I couldn't really wait a week. Southgate Ford had me bring it in the next day although they were extremely busy. They had to send for a part and it was still done yesterday evening which was the next day. Brent was the individual who worked on my car and he was very helpful and pleasant in letting me know the timeline. We are looking for a new vehicle and will look at Southgate Ford first due to our positve experience with their service department.
HAD OIL CHANGE AND TIRE REPAIRED. IT WAS QUICK AND EASY. FELCIA WAS ABSOLUTELY AWESOME!!!!
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