Dealt with Charles Jackson on buying a Cadillac Escalade everything went well and my wife is happy didn't learn everything about the vehicle it was to late by the time we left but they did offer us to go back another time for them to show us
My niece picked out a used car on their lot she wanted. I agreed to go with her to look it over and help her through the buying process. We talked to Lisa Requenes who was the sales lady. She was very nice and helped us through the buying process. We negotiated a deal which she turned into the sales manager Brian. He made a mistake in our favor on the paperwork. I expected a fight but he came back and admitted he had made an error in our favor and we could have the car at our original offered price. What a pleasant surprise. A great buying experience. I could not have ask for a more pleasant car buying experience
Our salesman was Christopher Santiago, I made him aware that I had a limited amount of time because I had to go to work. He expedited everything and got us in and out in no time. He was professional and courteous and made us feel like we were family! I will definitely be returning!
Joe Fuentes in Service did an excellent job in making things easy for my wife to get our X3 repaired. Efficient, to the point, courteous - unfortunately rare in many service businesses but Joe has all three in abundance. Thank you for a great client experience.
Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Just sold my Car to them today. Entire process took around 25 minutes. Drove in with my 9 year old car. They inspected my car for about 10 minutes and gave me an estimate on the spot. Their offer was higher than what the car dealership had offered me. I expected the offer. I had my title with me. So, we completed the transaction there...it took around 10-25 minutes more. They gave me a cashier's check, that i enacted with my bank that day. Very simple and efficient !
You will not find a more dedicated group of people in taking care of their customers. Went above and beyond what I have ever experienced from any dealership. I would not hesitate to recommend them to anyone. Very nice selection of quality vehicles also!
Everest Motors, diesel truck division were a little slow in understanding the demands of my rigorous work schedule (6 days a week/12 to 14hrs per, or 21 straight ) which didn't leave much time to come in and inspect, review and pick up the truck. BUT, they quickly realized and worked above the norm to help close this deal. Brad Esmaeili, my sales guy along with the rest of the team, rose to the occasion and got it done. They also did some post sale work on the truck on a really simple erroneous error, code, sending it back to the mechanics to go through everything as they stand behind their trucks. In the end, I am happy and would buy from them in the future.
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
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