Found car I was looking for here but lived on LI/NY , called spoke with the GM Paco Ramirez and we worked out a deal , came same day took for ride, purchased and rode back home with top down within hours. Zero hassle, nice people everyone.
If you find a car you love here, GO FOR IT.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Very easy experience getting a car from Sam...He was patient and knowledgeable about the car we wanted...When we had more questions he bought his manager over to try and accomodate us the best he could.
We paid and drove off with a great car!
Would reccomend others to go here
I was a bit nervous but thanks to Ms. Bridget Krol she is an amazing person she made the process very smoothly. She was very detailed in explaining the whole process. She is the BEST!! I will be doing business with her again in the future. Thanks Bridget!!!
After been on the market for a sub for a while with many disappointments, I Went to all American ford of Hackensack recommend by a friend , and it was as advertised. The salesman juan Fernandez was very professional and polite. Making the process an excellent experience. I got the best price around garante and the environment was very friendly. I recommend this dealership a 100 %.
I was so impressed with Healey from the young lady answering the phone, dealing with Elijah in sales, finance & closing the deal!!! I have never experienced buying a vehicle like this before!!! So nice to deal with, will recommend to everyone I know! Thank you again Elijah and crew!!!! You have a customer for life! If you go there tell them KimK sent you ;-)
This was the eighth vehicle purchase made by us, or another family member, at our urging. Every time we visit Route 23 Auto Mall, we are greeted in a very warm and friendly manner. We are then free to peruse the showroom, always a salesman, unobtrusively near by, happy to answer questions and point out options. We never have any qualms recommending their fine sales team to friends and family!
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