Everything was excellent but the total price to fix my car labor was 5 times the price of the parts. Grant it we had the money but just weeks before Christmas we spent almost 900 dollars there goes Christmas but thanks for fixing it in a timely manner.
I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
I inquired about a vehicle through cars.com. We were able to get our questions answered quickly from Olivia through email, then complete the online application process, negotiate a price with salesman, and arrange financing over the phone. Because we lived far away from the dealership, a salesman met us halfway with the vehicle to sign papers which was extremely convenient. Very courteous, knowledgable, and understanding staff. We're happy with the vehicle which was exactly as described/pictured and reasonably priced.
We bought a 2019 silver Sante Fe today and it was a great experience thanks to the friendly, knowledgeable and professional staff. Ethan was our salesman and we could not have asked for better service. He was absolutely great to deal with. Lee, the GM, was supportive and helpful and Scott, the finance officer, was fantastic. We have never had such a thorough and informative training on all the bells and whistles of a new car as we got from Dyllun. He knows everything there is to know about the vehicles they sell! I highly recommend checking out their great deals and service!
Joe Wilson sold my wife and I a new 2017 Escape, and it was a fantastic experience. We had previously called/visited a number of other Ford dealerships in the area, and the service and professionalism from Joe and all of the Lucas staff was far better than anywhere else. I would absolutely recommend Lucas Ford to anyone looking for a new vehicle.
I enjoyed my experience with Ramsey and dealership was clean and very helpful and honest about what he promised to help me get my truck
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