Had an amazing experience at Ray Skillman Kia--as always. From the salesman to the management team across the board amazing. Did not talk down to me, did not make me feel stupid--as some in the past have. Overall amazing. I have always dealt with Ray Skillman and will always. This is the second Kia i have had. Both have been amazing. Thank you all
They worked very hard to get us into a car thank you
by Crystal18 from DealerRater.com
December 5, 2018
Amazing work the only thing I wish this car had was wear I can move petals and it remember our setting. Thank u if you can figure out why we didn't get the petals that move and the seat that memory because the one we were shown had the petals that move and seat memory.
We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.
From the beginning of purchasing our vehicle to service MidPoint is just top notch. Friendly, informative, factual, and just great customer service. I recommend them to anyone! And, most importantly, I love my vehicle.
My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
We had a very nice experience at the dealership. Cory greeted us and handed us over to Rick. Rick pulled up 3 different colors of the same vehicle so we could pick the right one and Dennis in finance did a great job explaining all our options there as well. We will definitely be back in the future.
I just traded in my 2012 Camaro ZL1 for a 2002 Mustang Gt that was loaded with thousands worth of upgrades. I was working with Don through the transaction and I was in a situation where I was trying to buy down and drop my car note and still get into a vehicle that was somewhat comparable to my ZL1. Me and Don were able to come up with an arrangement where all I needed to do was stop by swap keys sign a couple documents and I was in and out in a matter of a hour. The only reason it took an hour is because my bank was taking a long time with paper work on there end. I have purchased many vehicles from dealers and experienced both the best and worst and by far my experience dealing with the Glacier Valley Ford group was nothing short of painless and positive. There whole staff is very professional and down to earth people who really seem to care about YOU the buyer as a person and not just a means to an end. Thanks for a great experience Glacier Valley Ford staff!!!!
Ronnie, your sale man was very helpful and very hard working to get us in a new vehicle. Ronnie & Clint worked there magic and got us a Brand new Jeep witch no one else could, always got the same run around cant do nothing. But they did.
My experience today buying a used car was exceptional! Kristie was personable, LISTENED to what I wanted and needed, and didn't try to fast talk me into a different car.
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