I took my truck in for regular servicing. I was certainly impressed with the customer service. My service advisor for the day was Dennis. Dennis did an excellent job explaining the service and during the entire process.. I did also get help from Susana via telephone the prior day for scheduling. Overall, everyone I dealt with during my visit including the techinicians to the cashiers were nice.
Mike Carrozza, from the moment i pulled in took care of me. I had issues with my hood and door check with Rust and called it into FORD right away and got back to me with a solution on the same day. Something you do not see in customer service anymore. From Taking in my car for repair (Which took a week) he kept in touch with me every step along the way. And to go far and beyond made sure all the services in my Vehicle were up to date. He is a key asset to maintenance and service department at GUS MACHADO FORD and look forward to doing maintenance with your team for a long time.
excellent customer service, and attention to details.
Exceeded our expectations.
Special mention to Mr. Hallstrom at the Service Dept, who provided guidance, and made sure all issues were addressed. I m very satisfied with the service.
I’m extremely satisfied with the customer service I receive every time I go in to service my vehicles. Ralph Mendoza is very friendly, helpful and knowledgeable. I will always go to Ralph for service.
Josh promised me that I would get an equal or better deal than any other dealership. I was skeptical, but as it turned out, he told me the truth. Brian was a really nice guy, and a pleasure to deal with.
He really knew what he was talking about. He answered all our questions, and explained all the high tech features in the Edge. It'ts really an amazing vehicle. Kudos to both of them!!
My wife and I had a great experience with Manny Patino at Ocean Mazda. Manny was very thorough and was very up-front with us in meeting our requests. If you want it done quickly and painlessly, go see him at Ocean Mazda.
I had the pleasure of working with Ricardo. Professional representative for the dealership. He spoke to me in terms that I could I understand and took interest in what I wanted. I was looking for a Cadillac XT5. He helped me find the car and worked with me during the process until I was satisfied. Thanks for all of your help Ricardo. I really appreciate it the time you took with me
I contacted Vroom auto about a 2010 911 they have for sale and was contacted right away with all the information on this vehicle Jeff in the Sale dept was very helpful I was attracting to the car with the price I have this car on my list
All people working at Gus Machado Hialeah are very educated, treat every customer with respect and consideration. Facility is always clean and organized. Vehicle service is excellent. The small cafeteria shop has the best Cuban coffee in town. From the moment you arrive it is a wonderful experience.
If you want to have a fast service, just and without deceit, request Jesus Linares, you will not regret it!
Si quieres tener un servicio rápido, justo y sin engaños, solicita a Jesús Linares, ¡no te arrepentirás!
Luis went above and beyond to make sure I got the Wrangler I wanted and left with a deal I was comfortable with. He was super patient with us and walked the lot multiple times so I could find a vehicle that met all my needs. He wasn???t pushy and the entire process was smooth. Absolutely excellent service!!!!
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