I was convinced my Mercury needed a new engine but after the service manager and tech people checked it out they determined the noise was not a problem. This saved me about $5,000.00 and there was no charge for this service.
We were also provided transportation to a local restaurant for lunch while the car was being checked.
Considering the general feeling that most auto dealers are less than truthful, I am extremely pleased with this service department.
I had been car shopping for about a week when I found the truck I wanted online at Short-Redmond Ford. At that point I'd been to multiple dealerships and was pretty fed up with dealership tactics. One dealership even politely kicked us out while negotiating a price and discussing warranties offered by a competitor. When I arrived at Short-Redmond Ford I braced myself for yet another onslaught of dealership shenanigans. I was introduced to George who turned out to be the least pushy salesman I'd met which was incredibly refreshing. I told him the truck I wanted and after a test drive we sat down to talk about it. There was really no haggling to be done. The truck was priced amazingly well (I know because I had spent a week poring over similar trucks within 150 mile radius). He showed me a printout of the trucks history as well as a list of similar trucks in the South East with their prices listed so I could see how it compared. It was a great deal. They also offered complimentary oil changes and other services with the purchase even though it was a used truck that wasn't a Ford. I've waited to write a review because honestly it went so smoothly and the dealership experience was so pleasant I was convinced I'd been swindled into buying a lemon. You know the old adage "if it looks too good to be true.....", but in this case it worked out. We're about 3 weeks out and I still love the truck. I would definitely recommend Short-Redmond Ford to anyone looking to buy a vehicle.
So glad I decided to trade and purchase a new car with Lenior City Ford. Sales Rep Newman Brandon worked tirelessly to find a car with all my desired features and guided me thru every step of purchase process. The entire team at Lenior City Ford was amazing! I was so impressed with how they all worked together to assist Newman with my car buying experience. My family will definitely purchase our next car with Lenior City Ford and Newman Brandon!
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