We had the best salesman in Louie. He worked with us to find the perfect truck and a fair trade. I would highly recommend working with this team again and will recommend Griffin Ford to all my friends after the great experience we had.
I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
We bought a beautiful new Ford Edge today. We worked with Dennis to drive and select our vehicle and Marty to complete the paperwork. Both were very accommodating, knowledgeable and extremely helpful. We were given ample opportunities to ask questions and never felt pressured.
I would wholeheartedly recommend Griffin Ford to friends and family. From day one they took excellent care of me and gave me all the help needed to make my long distance car purchase. I want to thank Tony Miller for his friendliness, patience, and honesty. I think Tony's attitude and honesty gave me the confidence to make the purchase without concerns. Even after the car was paid in full, he continued to help with the shipping process never once saying that's not his responsibility. As a car enthusiast, I have made many car purchases from all parts of the country and have worked with many salesmen, but working with Tony was professional and memorable and if the opportunity presents itself again, I would purchase from Griffin ford and Tony will be my representative. Tony, If your boss is reading this... Boss give him a raise! Respectfully Rey Ruiz San Luis Obispo Ca
I drove an hour to this dealership to test drive a used 2014 Ford Fusion. I needed a car ASAP as mine was no longer working, and even with the knowledge that I was in extreme need of a new car, no one was uncomfortably pushy. Dawn was very kind and helpful and when I did not like the used Fusion, she offered me the option of test driving a new one. As this would be my first new car, I knew it would be a long shot to be approved for a loan with no co-signer and a small down payment, and as expected I was not approved. Dawn and her team went out of their way to find me another vehicle on their lot that they thought I would have a better chance of qualifying for. After driving another car, Dawn went to see if I would be approved and came back with the news that her team had been attempting to find a way for me to take home the brand new Fusion, and that they had! They went above and beyond to make sure I was able to have a car and that I understood why it was easier for me to qualify for the new one and not a used one. They were a huge help to me as a first time car buyer and it was the best experience! They were all wonderful and very excited to help me become a new car owner!
Was looking for a specific car for my son and found what I needed at Hiller. Our salesperson Terry was very helpful and straightforward. A couple issues developed right after the sale and Terry had a loaner waiting and had the repairs done quickly. It had been a while since buying a car from a dealer and am very pleased with the experience at Hiller, especially Terry.
I located a specific 2017 Expedition EL at Porcaro Ford and Shawn Moore quickly responded to my online inquiry. It is an 8-hour drive between me and Racine, but Shawn did two separate FaceTime sessions with my wife and me and was always responsive to my follow-up questions. Nicole in Finance was also very helpful in helping arrange my financing. Quality vehicle...fair price...good customer service.
Great service from Paul in sales. This dealership has the kind of experienced, friendly, honest, no pressure approach that I was looking for. I'll be back for sure.
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