Though Joe has only been with this dealership for a short period of time, his customer service is top shelf. He gave my husband a chance to look around prior to approaching us, then took the lead once he knew what we wanted to do. He took heed of our need not to spend excessive hours to purchase a vehicle. He was quite the host by offering coffee, hot chocolate or water; it was kind of cold out. I didn???t want to drive off the lot that night, so we agreed on a time the next day. Who showed up on his day off? Joe! We went over the nuances of the Edge; and told me to take time to learn the functions over the weekend. When I bring the car back for the optional work on Monday, he asked me to look him up. I definitely will!
I've always liked the looks of the Ford Explorer and today I stopped by a Ford dealer close to home and made my purchase after driving a couple Explorers! I enjoyed the drive as much as I've admired the look of the vehicle! Couldn't be any happier!!
Originally went just to test drive, but ended up buying my first car from them. They were so friendly and no one there is trying to pressure a sale out of you. They just have a great selection at excellent prices. Mike is an honest, good guy to buy from, and if the time comes to buy another ford, I'm calling him.
We love the Ford Flex (specifically the Ruby Red color with white top). We had the same (2013) and wanted a newer model. Getting a white top is no longer an option, and long story short..,they made it happen! We have a 2018 model with a custom white top. Love this car. We find this to be a very reliable dealership, we like the management and staff. Professional and courteous.
I talk to Mr. Reynolds on the phone told him what I was looking for ;he took care of me helped to relax ;he was so professional the whole sales department made me comfortable (I had my 2 grandchildren);Mr. Reynolds showed how my car works went over my phone sync instructions He is awesome.
Once again I am extremely impressed with the service at Beau Townsend Ford. Having a leak and low tire pressure (below 10 psi) from a screw in my tire on my way to work I stopped in at Beau Townsend where I purchased my vehicle. Understanding the appointment process and heavy business leading up to Thanksgiving I wasn't expecting to get such quick attention to my problem. The staff was courteous and understanding and told me they would do their best to get me in and take care of the problem. After waiting a bit they patched my tire and I was on my way. What a relief!!! Thanks folks.
Lawrence Reynolds did a great job working with me. The whole process was smooth and all of the people involved were polite and friendly. This is the fourth F-150 I have purchased from Interstate Ford. They have all been flawless trucks. The truck that I traded in(2014) was maybe the best ever. I hope the 2018 works out as well as the 2014. Lots of bells and whistles on the 18 I hope they all continue to work.
Lawrence and the rest of the staff were tops.
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