Average at Best
October 29, 2018
4 stars is pretty good for me. Don't think I have ever given 5 stars to a dealer. Should be 3 to 3.5 stars, but I will round up. Nothing bad happened.
Bought a used truck. Experience was OK at best. If you want a kiss-xxx experience and be wined and dined, you need to go elsewhere. Nothing bad happened, but nothing that blew my skirt up either. It wasn't a fun experience. It was more stressful than it should have been. More stressful than the last few cars I have purchased. Very minimalist dealership. The wobbly round tables (no desks or offices for the salesmen apparently) did not give a great first impression. Sad to say, a lot of old school traditions still exist. I kinda felt like I was in a time machine going back to 1989. If you are around 50 or older, you will know what I mean.
We shook on a price, providing the wife liked the truck. Contract comes out. It is $574 more than our agreed upon price. They added Doc fee $375 and Paint/fabric protection $199. I said I wasn't paying those charges. Sales manager came over and asked if truck was reduced by the $574, would I buy it. I said yes. Shook on that. Deal done (or so I thought)!!
My wife couldn't be there to look at the truck with me the first night. I went alone to take a look. I liked it, I asked to take the truck home to show her, as she has limited mobility, they declined, unless I left a deposit. Mind you, have had countless dealers over the years let me take home much more expensive, brand new cars, with no more than a photocopy of my license.
We went down 2 days later, together, to look at it, and buy it, if she liked it enough. I requested the ugly xxx plastic chrome wheel covers be removed before I arrived, so I could inspect the factory Aluminum rims. The covers were not removed when I arrived. I asked the salesman why. He mentioned the lug nuts need to be removed and it was a lot of effort. Now if lug nuts are a problem with their service dept, then there is a bigger problem!! I said I would return once they were removed, and he should call me when it was done. Reluctantly, he got them removed while I was there. Still kinda wondering why there was any issue with that simple request. Once the covers were removed, the wheels looked acceptable. Not great, but good enough.
OK got wife's approval. I agreed to dealer financing, even though they were 2 points higher than my bank, but that's OK, I am going to refinance it. Looked closer at the finance paperwork. They added $65 just to open an account with the bank! I said I wasn't paying that either. He resisted. I said fine, we said we would be back after we go to our bank to get financing, as I am not paying any bank to open an account! They wrote me an IOU for the $65 because I complained. (week later, still don't have the check BTW). So I got that additional fee waived.
They did contact my insurance and registry and did all the registry stuff. Then again most dealers do that.
Nutshell: Very minimalist dealership. Negative old-school traditions still persist, unfortunately. They stood by their word for the most part. If you are an educated consumer, know your numbers, and stand your ground, you should be fine. I never got the impression I was being 'screwed'. They were fair. No one went above and beyond, that is for sure! No real complaints. Everyone was nice enough. Average experience.
Not the most pleasant car buying experience I have had, certainly not the worst! Average at best.