Our 2015 Explorer stared exhibiting electrical system issues and then wouldn't start. Don Wood Ford scheduled us immediately and diagnosed the problem as a bad battery instead of something more serious (and expensive). So, we'll just add this to the list of positive experiences. It gives us great piece of mind to know that they're there for us in emergencies as well as routine maintenance!
I love working with Chris Sims at Don Wood because I know he cares about his customers. If he tells me he's found a car I should look at, I know he has checked it out and stands behind its quality. He goes above and beyond to make sure you are happy with your purchase. I have been to other dealerships, but keep coming back to Don Wood entirely because of Chris Sims! Thanks again for finding me a great car!
From the first time I called for service they were very helpful. Don Wood Ford knew what the problem was, and was willing to help. We arrived early and waited in the brand new dealership. While waiting they got us in early, diagnosed the problem, and began the service. Throughout the service I we were asked if there was anything we needed and if we were comfortable. I had never treated with this much respect and courtesy anywhere getting service on my vehicle. A few days later I even received an offer for a gift card for more service. I would gladly recommend Don Wood, and look forward to taking my Focus back for service.
Best service ever with a smile, Extremely clean facility, waiting room is well appointed and provide refreshments. Facility is well stocked with an array of new cars to view with no interference from sales reps, which is very comforting. If needed, they are readily available to assist you. Nice place to shop for a new or used vehicle.
Knowledgeable,Friendly, Courteous And Always Willing To Make A Deal On Buying Or Trading , That,s The Hupp Way. No Pressure Along With A Good Cup Joe ! This Was MY 3rd Purchase With Many Happy Returns !
I'm from Utah and bought a truck unseen. The pictures didn't show everything that a used truck may have in wear in tear so that is where I asked questions about everything I was concerned about. The owner disclosed the things wrong with the vehicle and when I got it, it was just as he said. The truck is in very good condition and I know that I will get alot of years from this truck. Thank you CBI
They told me fair and square the condition of the truck I was looking at. They responded promptly to my calls and email. I would have given five stars but they accidentally sent me pictures of the wrong truck. They did call the next morning to alert me. It was an honest mistake. Overall I was pleased with the experience.
My experience was amazing! I dont have good credit, and was nervous, but everyone was so friendly and down to earth it made my car buying experience so much fun! Im in love with my suv (nissan rogue.) Randy really took the time to work with me and explain things, were upfront and honest, and i feel i got a very good deal. I will never go anywhere else to buy a car. Randy was amazing, and I feel they are prob all great, was up there for 2 hrs and talked casually with most the guys there and it was a very friendly atmosphere. I'm an EXTREMELY happy customer!
Fast and freindly service!! They do great work! They always get my work done in a timely manner and keep me updated. I am Always greeted with smiles and Freindliness
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