I made an appointment in advance (which I recommend), and I received on-time service. Damian was my service representative, and he was both professional and kind. When the service was complete, he reviewed the service record of all the things they did and checked. He was clear in his explanations and patient with my questions. Service was completed within the time estimate I was given at the beginning. Also, thanks for the free exterior car wash that you provide -- it always feels good to drive away with a clean car in good repair.
Great experience at this dealership. The general manager is very nice, low key and transparent! All the car salesmen who helped me were great too. This dealership was willing to work with me and gave me what I wanted for my trade and dropped the price of the vehicle I bought. It was a quick and easy process. I was in and out of there in about an hour as I called ahead, did my research and knew what I wanted. I love my new 4Runner!! I have fallen in love all over again! Thanks guys, great job! Thanks for making this a painless process!
Buying my 2017 Certified Pre Owned Ford Fusion Titanium was the easiest transaction ever! It was worth the short drive from Everett not to mention the Tax savings! I would highly recommend this dealer.
First time car shopper at Frontier Ford. After failing to make a deal on a used vehicle at another dealership Frontier had one of the models we were looking at so we figured why not give them a shot before heading South to other dealerships off I-5. Our salesman Sean was helpful and pleasant to work with. He wanted to sell us a vehicle but wasn’t pushy. The road we test drove on was a quiet little road next to the refinery. The road is perfect for testing out the vehicle in pretty much any way you need to.
We drive a hard bargain so we thought for a bit that we weren’t going to be able to make a deal. We are experienced car buyers and the negotiations weren’t as bad as a lot of places we’ve been to but there never really fun especially when your tired and hungry. Sean gave us a protein bar and waters during the process. Ultimately the dealership wanted our business and won us over on a Hail Mary. We wanted to shop local at a local dealership but aren’t willing to make a lot of concessions to do so. I feel we got a great value on the out the door price. We were offered many extras but did not purchase any so I cannot speak to that.
The only thing that triggered us was essentially being forced to purchase a vehicle tracking device called Spireon Kahu. It is similar to LoJack and the dealer stated that they install it as a security device to protect their assets and it probably lowers their insurance cost. Long story short we did not want to purchase the tech but it was already installed on the vehicle. We negotiated the price of the tech and ultimately agreed to leave it installed as the dealer stated it would cost money to remove it. Now to the fun part. The 2015 Dodge Dart we purchased is for our teenage son. Using the app for the Tech on a smartphone we can monitor where he is at and be notified if he exceeds a set speed. We chose 65mph. We can also set up an electronic perimeter as well as monitor the vehicle battery from the Kahu app. We got an insurance discount for the active tracking system and trust me you need it when insuring teenagers. I probably sound like a Kahu salesman but hindsight we have no regrets leaving the tech installed. Just make sure you ask the sales staff whether it is installed or not and whether you will be force to purchase it or if it will increase the price of the vehicle if you want it removed. It worked out for us but it may not work out for you. Thanks Frontier for helping us find our son a safe and hopefully reliable vehicle!
My salesman at the Frontier Ford dealership was very personable which made the car buying experience so much fun. I had my 11 year old son with me and even though we were there for quite some time trying to pick out my dream car, Zack kept us both enertained during the whole process. Very hospitable. I will return to Frontier Ford for any future vehicle needs.
Great car buying experience. Did everything to make me feel comfortable and never pushed for a sale. I was very picky and shopped for a long time. Great service and great respect. If you come here you will not be disappointed.
Within a five hundred miles of where I live there were only 2 2015 Ruby Red Mustang Convertibles One at Frontier and one south of Seattle. Frontier's pricing from the start was spot on. It was just under 400 miles to Frontier and well worth the trip. Salesman JR was great as was the Sales mgr. David. Very pleasant buying experience. A few weeks later I realized that I had two left boot covers. Apparently a factory screw up. Both David the Sales Mgr and the Gen mgr Mike Z stepped up to the plate and ordered and shipped me the right part. Adam in the Service Dept was also helpful in fixing this. Wish this dealer was closer.
We cant say enough of our experience at the Bellingham Toyota dealership. Crystal Mervyn was our first contact. Very professional! With her quick response and online quotes she brought us to the dealership. Crystal Glynn closed the deal on not one but two vehicles. Very smooth process. Wendy Hugo made the finance portion look so easy. All three show a high level of knowledge and are very professional in what they do and should be commended for their great attitude and hard work.
Everyone we came in contact with was helpful and friendly! Purchasing a new vehicle can be a mixture of emotions (overwhelming, exhausting, exciting) and they made it feel like a breeze. We are in love with our new 4Runner!
So far they have been the most helpful in my search for a manual shift light vehicle like the spark or a ear new Yaris to tow behind my motorhome. Will likely purchase in December. Looking for a spark LT manual transmission with gray exterior.
I just purchased a vehicle from their used car center. It took three trips from Seattle, numerous texts, and some tough conversations, but I finally got a deal with which I felt comfortable. If you are looking for the traditional used car buying experience, come to Marysville Ford, but get ready to haggle!
Go see Brandon Bakemeyer!! He was awesome to work with. He was knowledgable, patient, and very much a great person to hang out with. Buying a car can be a horrible experience, and Brandon made it enjoyable! Please go see him for all of your future needs New and Used! You will not be dissatisfied or disappointed!
I gave 5 stars each on Customer Service and Buying Process because dealing with the dealership was very easy - the salesman was awesome! However, when it came to having our daughter's car transported to Texas - the process was anything but delightful. The car was picked up on 26 May and as of 4 June it still sat at the origination point. Since Frontier Ford recommended the transporter I do feel they share some culpability for selecting the transporter. Hopefully we will receive the car and it will be the 'diamond' that it was made out to be.
We went to Rallye to look for a used truck. While we didn't end up buying from them, when we looked at the truck they were very nice to talk to and had were to the point about pricing and our trade in. In other words it didn't seem like they pull the usually frustrating all day negotiating that other dealerships put you through.
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