I seen a truck advertised online and went to D'lux motors to look at it,Troy informed me that it was sent out to be serviced and that he would have the mechanic bring it down for me to look at and test drive. The truck drove great and looked great so I decided that I wanted it. Since it wasn't serviced yet Troy said I could come back later to pick it up when it was done, a couple hours late Troy informed me that they changed the oil and put new fuel and air filters on it but the mechanic found it needed a new tie rod end, ball joint and universal. They put all these parts on for me after I already decided to buy the truck! I would recommend D'lux motors to anyone there is no bs hidden or overpriced fees and the salesman Troy is a stand up guy and doesn't make you feel hurried or pressured into just signing the papers.
Good service. I got a good deal on the Ford Transit, the door latch wasn't working properly and they took care of that. Troy had all the
paper work ready for the closing, very easy in and out. Definitely would recommend D'Lux Motors. Very Pleased.
Purchased a used suv and it had a few dashboard issues which they worked on and fixed . Did have to bring it back once but they were very nice about fixing it. No further problems and it’s been about 6 months.
Comfortable and friendly atmosphere to find exactly what I was looking for. We???ve been buying from this dealership for years and they are always a pleasure to work with. Never any pressure to buy. Sarge is our go-to guy!
Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 6, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
Mr. Bobby Eddy was great to deal with. Nice guy, Easy to talk to. It felt like we knew him forever. He listened to what we said and didn't try to push anything extra. He even spent extra time with us afterwards helping us program the dash. This was what a vehicle purchase should feel like. So when you go to Fairway Ford, ask for Bobby Eddy. You won't be disappointed.
I liked working with Nisha, not pushy, very nice, knowledgeable, and helpful. Only issue I really had (I don’t fault mishaps for) was the attention to detail that was given to detailing the car. Heavy dust and grim in easy to see places and crumbs/cereal under the seats. I will have to take it for detailing. Also the car needed new wiperblades right away as they where split.
It was my best car buying experience ever! I needed a good used car for my son. I found this car on the internet and it was in his price range. Their salesman, Bob Guckert, was fantastic and very professional! i explained what car we wanted see and we took it for a test drive. There was no pressure to up sell us. We got a great deal on the car we wanted. I highly recommend Bobby Rahal Automotive no matter what you are shopping for; new or used. They have a great selection of vehicles on their lot and are great to work with!
I went in to look at an Escape and to gather information on purchase options. And so without high pressure, I bought my Ford Escape. Paul was courteous and with much knowledge about the Escape's options and features. I am very glad I went to Loudons. Thank You
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