We saw a car online and decided to go to Chrysler of Lawrenceburg to see it. They treated us like family and helped make dealing with trading cars a good experience. We have never been treated any better by a dealership. Steve Grogan was the salesman and he was the greatest. I would definitely recommend Chrysler of Lawrenceburg to anyone who wants to trade or buy a new vehicle.
I was shopping for a reliable used car for my son, and we couldn't have been more pleased with the process. Mike was very easy to work with. He answered all of my questions, and we were able to work a good deal. I would highly recommend both Mike and this dealership. Very nice people and easy to work with.
We had a wonderful experience purchasing our truck from Jack Kain Ford. Our salesman Bradd Gray was fantastic to work with. He was very knowledgeable and let us take our time with the buying process. We are very happy with our purchase and highly recommend this dealership. Ask for Bradd!
We went in with the intention of buying an Explorer within the week. They were extremely helpful, very nice, and went above and beyond to help us get the ford financing. We would definitely return again to buy a new vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
I had to have my vehicle towed in and I was expecting the worse. It was fixed in one day and the cost was reasonable.
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