My car was in for repairs and even though I didn't buy it from Randell Ford they made sure I had an extremely nice loaner to drive, they called me with updates on my vehicle while fixing it, made sure my loaner car was doing good, I can't say enough about my experience with Randell Ford they went above and beyond anything I expected.
Michael Schlemn was very professional, knowledgeable and polite about our vehicle purchase. Also Dees was very helpful. This our third Nissan vehicle, showroom floor was very clean Just a great experience all around
Our salesman Peter. Was a pleasure to work with,
By far one of the best buying experiences we have had. He was very knowledgeable, great about following up, and did a great job of getting us the perfect car. Thanks Peter we will definitely be back.
I recently had my son's '06 Jeep Grand Cherokee in for a recall. It had been garaged for 2 years. The a. c. was not blowing out of vents. I asked if they would check that out after performing recall service.
They said a rat had built a nest in the a c.& they gave me a $1,400 estimate. I was on the phone to service dept & said I would hold off on repairs. When I arrived at dealer to pick up Jeep they then told me the repair on a.c. would be $1100+
I was charged $69 diagnostic fee + $7 for "some screws"
We took the Jeep to a local mechanic who cleaned the rat's nest out ,added freon & charged $145. The a.c. is blowing cold clean air now.
I'd like to know how Studeville came up with the $1100 estimate!
I say "customer beware".
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