We were very impressed with the staff, they were vey professional and treated us with respect. We drove 180 miles to their place of business where we were going to buy a truck. They quoted us a price on the phone and it was exactly that when we bought it. They were and are a great company to buy from. They gave us a price on our trade in and they gave us a loner while they got our truck ready for us. We will recommend this company to everyone . You cannot go wrong dealing with this company and their sales people We give them a very high rating.
I came in for an oil change but also wanted to have the tires checked. Nick was the Service Representative that assisted me - I'd never seen him before and I've been coming to this dealership for many years. About twenty minutes later, Nick advised me that the oil change as well as other inspections and services were completed. He also advised me that my tires were wearing on the insides and that a four wheel alignment was needed to correct the issue. I was so impressed at how well he explained, in detail what the problem was. Normally I wouldn't have accepted this advice, but I was convinced that he knew what he was talking about, and asked him to proceed with the repair. In addition to thoroughly knowing his job, Nick was exceptionally professional. I was so impressed, I made a point to tell the General Manager of my experience before I left. Thank you and great job Nick!
Had been car shopping for awhile and haggled, mislead and just out right disrespected by other dealers. I found a beautiful car at southwest drove over an hour to get there right before they closed, Hunter was who I had talked to on the phone I told them what my trade was they held to the numbers when I got there, was financed with no haggling what so ever. Even our finance guy didn't try to hard sell anything which is unheard of. I buy cars about once a year and I believe they have earned a customer for life. Extremely satisfied. Their demeanor was nothing but top notch.
Best car buying experience I have ever had. I have bought a lot of cars over the last 30 years. Southwest Ford got me the deal I wanted (and could not get done at my local dealership) , did it quickly and most importantly, took care of some issues I had with the car I purchased.
I cannot recommend them enough. Go see them.
The opportunity I had at southwest pre-owned vehicles was a great one. They led me to a great truck for a great price. The salesman that helped me was honest about everything. Thank you for a great opportunity you given me. Go holler at my salesman named Jeremy he we lead you to a great vehicle!!
They are intent on their profit - wouldn't give me what I wanted for a trade but suggested ways I could do for myself so they wouldn't have to give me more than wholesale. Sales folks were always saying this is a family owned business which implies I should trust them but that had the opposite effect on me. The more someone says I should trust them the less I do. They would not come down a penny on their car so no deal was completed.
This was my first time to purchase a vehicle with any dealership. From the moment our family walked into the door we were greeted by Drew and Lee which were very courteous and respectful. We ended up buying a vehicle from them that day and got a great deal.
This is our fourth car purchase and we always come back to Jason Jutz. He is extreamely knowledgeable of all the inventory you have available. He has been our go to guy for many years. Always pleases us. But that???s not all....he is such a kind compassionate man. We are elderly and he always strives to make us comfortable. We feel like he is our friend after so many years and besides that we LOVE our new car.
Went with my wife to buy mats for her car and just happened to see a like new 2011 Honda Pilot that I just had to have. In the past I've always put car dealerships in the same boat with shyster lawyers. Eddie Laguana and Bubba Smith were both helpful, courteous and professional. If all the Five Stars sales force reflects their example then Five Star is the premier dealership in Texas. Being 78 yrs old I don't know if I will be buying any more cars but if I do Five Star, Eddie and Bubba will be my first choice !!!
From ordering our 2019 Ford Edge to the delivery our experience has been awesome as always. A huge thank you to our Salesman Ken Mclemore who kept us informed from start to finish. Mike Huntzinger the Sales Manager assigned to us is a true friend and help us out having everything started by the time our vehicle arrived at the dealership and to David Hill in finance getting us in and out quickly. Friendly, down home experience as they always put the customer first. Thank you so much as I truly love my new Edge.
I went in to look at a 2013 Chevy Silverado the customer service was great and I bought the truck the first four days I drove it the check engine light came on the brakes were making noise and the ac quite working I called up Bailey and she explained that I bring it in they fixed all the problems on the truck and gave me a loner to drive I love this place and will be back for future purchases and will tell all my friends
First class dealership. Jimmy was wonderful very personable and professional. He made my buying the car I wanted an easy process. He went above and beyond by delivering the car to my home more than an hour away from the dealership. Thank you again. I love the car .
Eugene was great, he???s very knowledgeable, nice person, so patient,. Buying a new car with all the technology can be intimidating,, but Eugene explained everything to me, he is so patient , he spent a lot of time making sure I was comfortable with all the gadgets, , and now I???m having so much fun with my new Eclipse. Cross sel. I love it !!! Everyone at Hurst Autoplex is so nice & helpful. I definitely recommend Eugene Garcia & Hurst Autoplex Mitsubishi
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