Wife and I were looking for a used truck. We found several we were interested in. The sales person on his first day working for the dealership explained the different warranties for each one. There was a couple of issues that concerned me and he and the parts department worked everything out to my satisfaction. The financial person was very organized and made the transaction very painless. I have used the service department several times and plan to keep doing so. If I am ever in need of another vehicle, my 1st visit will be with Sarchione Ford.
Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
They go over and beyond to help you and get you what you want. We traveled 5 hours to buy a truck here and have had it serviced by them also. We will be back for our next vehicle. Just love the people and the place.
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
We bought a used vehicle from Weir, and found out two days later that it had more issues than we knew. Jim at Weir was under no obligation to remedy the situation, but did what was right anyway. Weir put service and people first, and I would highly recommend them. What could have been a negative experience was made positive. Thank you, Weir Ford.
I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
I ordered a Shelby GT350 about 5 months ago. It came in July 7. I dilly dallied for a while. I finally came to my senses & decided to go for it. Kevin Heath helped me all the way & his brother, Eric Heath took care of Finance. Great people, great dealership!
On Tuesday april 10 I purchased a 2011 Mustang, my sales person Kelly went well beyond normal service and spent a huge amount of time and energy in finding me this car. His ability and treatment of me turned a usually very scarey thing, buying a car from a dealer into a perfect and pleasant experience. The manager Jeff & the finance manager Eric both bent over backwards in helping this deal happen. I will recommend you all and tell anyone who will listen about this experience. Thank you all for treating me like I treat my customers, I have been in sales all my life and it was rewarding to be taken care of in this manner............THANK YOU SO MUCH!!!
Best dealership by far that we have been to. Facility was very comfortable with good healthy snacks and beverages you want. Buying process was very quick and car was fully service before taken home. Averall rating is AWESOME. Thank you staff.
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