I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
by Gloria and Don loving our 2017 Ford Escape! from Lena, IL
June 0, 2018
We've always been satisfied at Fairway Ford in Freeport, IL. Whether it's for an oil change or looking for a different vehicle, we've been satisfied and probably will continue there for our vehicle needs. Thanks Fairway Ford!!
Matt Reid treated us very well, had car waiting for us, gassed up, and ready to test drive. He was very personable and easy to work with. The used Focus we purchased had a burned out tail light above the rear window and it was fixed without question. Very pleased.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
We stopped by to see a used Pilot, an ended up buying a new CRV. Anthony and Garrett were both outstanding and professional. The credit manager was very personable and professional also. We both felt very comfortable and satisfied when we left Kingman Honda.
Tony is a true believer in Subaru cars or else he fooled me. He spent 4 hours with me informing my questions, being patient as I decided, and educating me on my choice....my kind of sales person! This is my 3rd Subaru, starting in l988. I always get more than 250K miles on them before I change. I'm a happy Subaru driver.
Bobby and Mark were super nice and super friendly. They asked what was my budget and suggested cars that were with my range.
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