Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of the car was very high. Thanks for a (very rare) super car buying experience.
Very happy with the staff at the dealership. Went to other Ford dealerships and picked this one to buy my new vehicle. They had a good amounts of choices to choose from in the vehicle I was looking for.
Our salesman for buying an EV was Anthony Masone, ultra-competent, non-pressuring, a deft guide throughout the process, not to mention highly affable. And offered candy at his desk to boot! Thanks, Tony, for all your help, leading to a happy ending: a beautiful, brandnew EV (Chevrolet Bolt).
I recently bought my first new car from Muzi. I walked on to the lot not knowing exactly what I was looking for in a new vehicle. The salesman Scott was very personable and helpful. He made the whole process easy and a bit fun. I would reccomend this dealership for anyone who is buying their first new car!
This is our second vehicle that we have purchased from Muzi Ford. Scot Rodman was our sales professional. Scot and the entire Muzi ream went well out of their way to make sure we got the vehicle that we wanted at a competitive price. We couldn???t be happier with our new Explorer and will continue to recommend Muzi to our friends family.
Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
I have to say I was impressed. After getting the runaround from a couple of other dealerships, I reached out to Muzi Chevrolet expecting more of the same. They were up front with me and we worked a deal out over the phone. Bill helped me every step of the way and I was able to lease a new Malibu that I absolutely love. Thank you Bill, I really really appreciate it.
Bought a F350 and just love it so much. The service that we received was outstanding.
Would go back and send friends to do business
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