I discussed the issue I had and reviewed the maintenance records I brought with me with Eric, my service rep. Eric was very helpful throughout. The dealership agreed to replace the missing wheel security lugnuts at no charge. Although the replacement lugnuts were not in stock, Eric called me later that same day and arranged for the lugnuts to be quickly installed.
I want to thank Q Lasker for the wonderful experience buying my new Explorer at Ford AutoNation in Katy. Q provided superb, no pressure assistance in choosing and purchasing my Explorer. He is honest and sincere and I felt completely secure with my car buying experience. The Finance team was quick and very helpful with all my questions. I look forward to a long relationship with Ford AutoNation.
As soon as I arrived at the service center, I was greeted by an attendant and taken to a Service Writer Specialist who immediately took my information and saw to it that my car was tended to. The car was there for the mandatory maintenance required and everything was completed within a timely manner. Everyone was very courteous especially Mr. Lewis, the Service Writer Specialist.
Amid the selection of dealerships across houston, superior Subaru was the fourth I had visited. Upon arriving late in the evening they responded to me quickly and professionally. They rapidly pulled up the deal they had been putting together for me and shook my hand as a satisfied new owner of an amazing Subaru. Thank you the the entire team over at Superior Subaru. I highly recommend selecting them.
Overall 4 stars. Didn't give it 5 stars only because I dropped off my car at 9:45am for a 10am apt. Had some errands to run and asked if they could wash it once oil change was complete since i was in no hurry, (remember -I was dropping it off). I got a call back about 2pm that it was ready but we were still running errands, I asked what time they closed. I was told 5pm but to be there by 4:30. We arrived at 4pm and after letting the counter person know i was there for my car they realized it hadn't been washed so they said it would be a quick 5 minute wash, I waited approximately 20 minutes! Not a big deal but my car was ready at 2pm and you waited until i arrived to go wash it??? So not really a big deal but just wished it would have been done before i arrived but in the end it was a free car wash. Gave the facilities 3 stars because major renovation is occurring but I'm sure once it's all complete it will be great. So overall 4 stars.
The worst part was they had to get my truck from another dealership in Corpus and so I really felt pressured into signing and I had not even actually seen the truck but from a picture so then they told me it would be delivered the next day(Wednesday) and all I had to do was come in look at it give my keys up and take the new (paperwork signed) but the truck did not get delivered and was told it would be there in the morning(Thursday) but again it did not show and the sales person informed me the driver was minutes away on the Beltway at 2:30 PM so I showed up about 3:30 or 4:00 and still know truck and the sales person even showed me the texts from the delivery company and even the delivery company boss said she had know control over the driver (ridiculous)but the truck did finally show up about 5:30 or I really did not like driving my truck around for an extra couple days because someone almost ran in to me and I don`t think you would have given me $25000.00 for a wrecked truck on otherwise the sales person was helpful and courteous.
Planet Ford and Chris Peterpaul exceeded our expectations!
by HappyWithChrisPeterpaul from DealerRater.com
December 2, 2018
Chris communicated with me by email and was incredibly patient throughout the discussion. We were able to work out an agreement via email and my wife, Michelle, and I went to the dealership to finalize the purchase. When we arrived, with Michelle's 89 year old father in two, Chris greeted all three of us with incredible respect. He made the process as smooth as it could have been and we could not be happier. Chris made certain the car we chose and our experience exceeded our expectations.
This is the second time I bought my vehicle since 3 years agao and the buying exparience is still top notch. Sabrena was our sales person. She did not push us at all, everything is up front and willing to work with us. Unlike other dealership I have been to there is No tricks at all, what we agreed during negotiation match exactly what they put on the paper. No ???accidental mistake??? on the paper work. I highly recommend Sabrena if you are considering buying your next vehicle becuase the buying expareince is truly exceptional!
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