I discussed the issue I had and reviewed the maintenance records I brought with me with Eric, my service rep. Eric was very helpful throughout. The dealership agreed to replace the missing wheel security lugnuts at no charge. Although the replacement lugnuts were not in stock, Eric called me later that same day and arranged for the lugnuts to be quickly installed.
I want to thank Q Lasker for the wonderful experience buying my new Explorer at Ford AutoNation in Katy. Q provided superb, no pressure assistance in choosing and purchasing my Explorer. He is honest and sincere and I felt completely secure with my car buying experience. The Finance team was quick and very helpful with all my questions. I look forward to a long relationship with Ford AutoNation.
As soon as I arrived at the service center, I was greeted by an attendant and taken to a Service Writer Specialist who immediately took my information and saw to it that my car was tended to. The car was there for the mandatory maintenance required and everything was completed within a timely manner. Everyone was very courteous especially Mr. Lewis, the Service Writer Specialist.
Amid the selection of dealerships across houston, superior Subaru was the fourth I had visited. Upon arriving late in the evening they responded to me quickly and professionally. They rapidly pulled up the deal they had been putting together for me and shook my hand as a satisfied new owner of an amazing Subaru. Thank you the the entire team over at Superior Subaru. I highly recommend selecting them.
This is the second time I bought my vehicle since 3 years agao and the buying exparience is still top notch. Sabrena was our sales person. She did not push us at all, everything is up front and willing to work with us. Unlike other dealership I have been to there is No tricks at all, what we agreed during negotiation match exactly what they put on the paper. No ???accidental mistake??? on the paper work. I highly recommend Sabrena if you are considering buying your next vehicle becuase the buying expareince is truly exceptional!
Planet Ford and Chris Peterpaul exceeded our expectations!
by HappyWithChrisPeterpaul from DealerRater.com
December 4, 2018
Chris communicated with me by email and was incredibly patient throughout the discussion. We were able to work out an agreement via email and my wife, Michelle, and I went to the dealership to finalize the purchase. When we arrived, with Michelle's 89 year old father in two, Chris greeted all three of us with incredible respect. He made the process as smooth as it could have been and we could not be happier. Chris made certain the car we chose and our experience exceeded our expectations.
The last 3 cars I have purchased have been from Car Max because I knew no matter the gender of the buyer, we would pay the same price. Sadly they did not have the year and model I was looking for. I went into a Ford dealership closer to my home and once I figured out that they wee attempting to play numbers games with me I walked out. The following week I went to Mac Haik Ford and met Mr Ellis Joubert. He was honest and understanding from the beginning to the end. He was able to locate the model and color I wanted and I got it at a fair price (I had done my homework on the internet prior to stepping foot in any dealership). I would highly recommend him to anyone that hates dealing with car sales people and the games that they play. Thank you so much Mr. Ellis, I love her!
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