My experience was okay but certainly not what I experienced at another dealership recently. The dealership was not flexible and made me jump through hoops to purchase the car.
I also get pressured to buy an extended service contract
Mike Carrozza, from the moment i pulled in took care of me. I had issues with my hood and door check with Rust and called it into FORD right away and got back to me with a solution on the same day. Something you do not see in customer service anymore. From Taking in my car for repair (Which took a week) he kept in touch with me every step along the way. And to go far and beyond made sure all the services in my Vehicle were up to date. He is a key asset to maintenance and service department at GUS MACHADO FORD and look forward to doing maintenance with your team for a long time.
All people working at Gus Machado Hialeah are very educated, treat every customer with respect and consideration. Facility is always clean and organized. Vehicle service is excellent. The small cafeteria shop has the best Cuban coffee in town. From the moment you arrive it is a wonderful experience.
If you want to have a fast service, just and without deceit, request Jesus Linares, you will not regret it!
Si quieres tener un servicio rápido, justo y sin engaños, solicita a Jesús Linares, ¡no te arrepentirás!
None. Just better customer service and proffesional. Thats all
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