Chris Auffenberg Ford in Washington, MO gave me the best car buying experience I’ve ever had. I bought a used Acura from them in Dec 2013. They were much more willing to deal than the few St. Louis dealerships I shopped at. The money I saved was well worth the drive to Washington. The car I bought ended up having some problems and the dealership went above what could be expected to make it right. I highly recommend this dealership.
My experience was great. The Service Advisor and very thorough, and alerted me to other issues that I wasn't aware of. In addition to the Emissions Inspection, the Sales Advisor advised me that one of my tires was in the yellow zone and that I also needed an Oil Change. As I am always short on time...I appreciate the Sales Advisors alerting me, while there in the Shop, so that I could handle/resolve multiple issues during one visit.
Tom Bedbury was the service manager. He helped me and explained what my Ford Escape needed. He was courteous and friendly. He assisted me promptly and efficiently. My car was completed in the time frame he mentioned. Thank you
Don Kraus was the service adviser that handled my work order and he did an excellent job. He was knowledgeable and courteous; he kept me informed on the progress of the job and offered a rental car when it was determined that the job would take over a day to complete. My car has been running great since I brought it in and that's much appreciated!
We have previously purchased our other vehicles elsewhere. We had a Ford Fusion that had two different recalls on it and we took it to Pudmann for service. Their service department was excellent and because of that we went to purchase a new vehicle through them. We have never had as positive of an experience as we have with Pudmann Ford. Our salesperson, Elliot was fantastic. The finance man Bill, excellent too. They made the experience so smooth and easy. Every interaction we have had with anyone at this dealership has been great! Would highly recommend this dealership to anyone and recommend them seeing Elliot. You will be pleased.
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