New and used 2025 Ford F-350 trucks for sale near Fort Worth, TX

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Matthew Hoopes salesman along with service department always go above and beyond. Can't say enough!

Iliana was a great sales rep. She was kind and very understanding of what I needed. She acquired to my needs and didn’t make me feel pressure to make any decisions until I was ready. 10/10 experience with Iliana Davila.

Iliana Davila made it so effortless for me. She’s such a fantastic person. Will be doing more business in the future.

Grapevine Ford for now is truly #1 in servicing your vehicle. It is rhe only dealership in the whole DFW area that has gotten me in and out in 1 hour for oil change!!! I cant believe it. Including a car wash and the tire rotation. I live in Dallas, so drive that extra mile paid off. Hope it was not coincidence and their manager is really s logistics wizard. Keep it up!!!!! Shout out to Anthony service man.

Great experience love the dealership great people great atmosphere great quality product always the Ford salesman. Dave was a great help. The location does great customer customer service.

Platinum Ford is the dealership we always use in our area. We have tried others, but have been disappointed. The thechnicians at Platinum Ford are competent and courteous. They always give us a call to keep us informed of any issues and to get consent before proceeding. Kyle is our designated “service manager” and he is top knotch!

I am very happy with the detailing of my vehicle. It looks like a brand new vehicle now. The valet service was great. My truck was picked up early and delivered back to my home on time. I will definitely recommend this service to others.

Sam Marshall and the tech took great care of me, as they always do. Dropped my truck off yesterday afternoon and picked it up this morning! Thank you Platinum Ford!

Taylor was very helpful and my truck was ready right on time. I would definitely like to have her again as my service advisor!

Great costumer service, salesman was very helpful trying to find something suitable for my wife and the finance department was very easy to work with.

Jaylan Lewis gave me great service no sooner than I drove into the dealership.He got me taken care of in no time,and I was out and on my way.

Great deals, friendly staff, great customer service, very professional, would definitely buy from here again

Matthew - service advisor did a great job. He kept me informed of progress and pricing was transparent. Very responsive to phone and text. Will continue to service truck here.