The service was supreme as always but the customer service could use some fine tuning. This was the first time we had experienced the run around from the people behind the service desk but Ms. April would always shoot straight and the guy in her place now was not there to please the customer just to get the customer out of his hair. We was told that the injectors would be there on Thursday because they were out on Wednesday but on Friday afternoon the injectors were still not there except for one new one. The service guy needs to not story to the customer but the service itself was great and the problem was fixed but the hold up was the folks behind the desk.
This team is very responsive and cares about their guests! I submitted several requests to various dealerships looking for a vehicle and though I received initial answers back, Oakley is the only one that cared enough to stick with me and help me find a vehicle that fit my budget and taste. With them being in Branson and me in Springfield, I didn't want to make several trips back and forth. I wanted to hash out the details beforehand to ensure it was a workable choice for me and my budget. Chad patiently let me hash out the details with him beforehand via text and email so I didn't have to make several trips there. Chad sent me pictures of the vehicles that fit within my guidelines and I went over the links and carfax reports with a fine tooth comb, texting him questions along the way as they came up. He was very responsive and worked with me the way I wanted to handle it (via text and email). Chad had Chris go ahead and get me pre-approved for the loan and when I finally narrowed down my choices, all I had to do was make one trip there to test drive and make a decision! Bada Bing, Baba boom! Doing it this way worked well for me. I didn't feel any pressure to make a hasty decision at all and it proved to be an efficient trip when I went. Chad's goal was to find the right vehicle for me and he nailed it! I highly recommend this dealership and Chad!!
I contacted Clay Maxey Ford through cars.com. They promptly responded and I started a line of communication with Blake Scott about purchasing the vehicle. It was over an hour drive from my house to the dealership, but it was well worth it. The purchasing process was very trouble free and I am very happy with my truck and the service they provided.
In the last three years have went to Clay Maxey Ford for service three times. Left angry the first time and a little upset another. Today I went for the Ford Works service and Computer Flash as I installed a oem remote starter. I left totally happy. I was at the point of thinking about timing service on my truck for trips up north to see family but their service department today (rep. Haley Estes and the service manager) changed my mind about This dealership. I will be having my future service done there and they have a customer for life as long as they give me this type of service.
Dropped my car off for Transmission repairs and it was done in 4 hours. Customer Service Department communicated with me the entire time and on top of that my car was clean as a whistle when I picked it up. Will buy from them as soon as I need a new vehicle. 5 Star
Everyone was very nice and professional! Great job!
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