During a routine oil service, a major leak was found which could have lead to significant damage to the car. Awesome Ford was considerate of my need to have the car repaired by a definitive date because of a previously scheduled trip which could not be cancelled.
Friendly and service was pretty fast. The only thing was I think the price for an oil change is way to much. I also asked about a sample paint to match my car for touch up and they said they don't give those out anymore. I have a honda and I was given one. I paid $40,000 for my car and figured they could've given me some.
I went to a few lots before hitting cfac and i absolutely love how they helped me with finding a vehicle for my family and my man who is 6 foot 10. :) i worked with Gene and he is so friendly took care of us like we are family. The stereo does not work in the vehicle so they are putting in a stereo at no cost to me. The vehicle is spacious and roomy just what we needed. Also they helped me get financed in order to get a vehicle and i have no credit score. Thank you cfac i have been looking for a car dealership that i can go back to and i have found one in you guys.
THANK YOU VERU MUCH.
Stopped in to check out a 99 Vette. Saw an ad online-wife and i just really wanted to check out the color, as we hadn't seen a pewter color up close. So decided to make the drive, expecting a slew of slimy off market used car salesman to try and hard sell us. WOW-totally wrong. Worked with Gene, and he was honestly one of the best salespeople we have every worked with (and we have bought quite a few different new cars)-totally no pressure-knowledgeable about the car. Let my wife and i both take the vette out for a test drive. When we came back with the car, we told him that we really wanted a stick instead of an automatic, he was totally polite and no pressure. think i would actually come back if they had the right vette at the right price (and i am a total for sale by owner kind of guy, so this says a lot!) VERY pleasant experience. Would recommend for sure. Gene was great :)
I have worked with car dealers in the region for over 30 years both professionally and personally and this is the first place I have EVER concluded a transaction of any kind truly satisfied (especially a service department). They have been outstanding every single time. I WILL make my next vehicle purchase here and have been advising everyone else to do the same.
Northwest Chevy has been great since they took over. Bought a 2013 from the previous owners, but when Northwest came in customer service has been top notch. I just traded in a car for a new car purchase, everything went as expected. Liz was great, and other staff appeared to care. I would highly recommend this dealership.
I???ve made it a point to purchase only used vehicles in the past after a miserable experience at another dealer. I got the price I was quoted before I ever stepped foot in the dealership, and they even helped me find financing when mine fell through. The finance dept. was quick and painless, and most important to me: nobody tried to upsell me on anything. I was asked if I wanted any type of accessories or warranty items, I said no, and it was never brought up again. Never felt any pressure to purchase anything, and my salesman Chad Ojard is a stand up guy, ask him about his Mustang. This is the way all dealerships should operate. Chad and his team made the drive to Olympia totally worth it for me.
What a fantastic organization. Liz has helped us get into three cars now and I just can't say enough good things about this dealership. Amazing to work with and they made sure all of our needs and wants were met. We will come back again and again when we need a new vehicle or service. You guys rock!
We were looking for a new (to us!) Jeep Commander or Nissan Armada and my wife found one on line at Northwest Chevrolet. Right from the start with Wendy (Internet Sales), to Rick (our Salesman), Ryan (the Money Guy) and the outstanding people in service, this was the easiest vehicle purchase ever.
They were friendly, professional, and gave the Jeep Commander an extreme going over (fixing anything/everything they found) before it left with us.
Thank You, and we WILL be back for the next one.
We found the truck we wanted online at NW Chevrolet. Price was established with a phone handshake. We were greeted at the door. Every concern was answered and fixed if needed. Very smooth transaction. I would Definately buy from them again
The worst thing about car shopping is the pressure sale. It won't happen here. This was the easiest process ever. On top of that they gave me top dollar for my trade, put me in vehicle of my dreams, got a better rate than the financing I arrived with, and threw in some extras to boot. It was the first time I ever had fun buying a vehicle. Do yourself a favor and take the drive.
I have always felt that I???d rather buy a house than face the turmoil of buying a vehicle. Mullinax???s approach is straightforward and fair. Our sales associate, Chad O, was excellent. He was knowledgeable and efficient in helping us find a solution.
Chad was awesome to work with. He worked hard to find the exact Mustang model and options I was looking for. His knowledge of Mustangs is impressive. He offered to personally help me install some after-market upgrades I am thinking about doing. I would have liked to have gotten a little more for my trade-in but what do you do. It wasn't a deal breaker.
This dealer had the best selection and I drove 2 hours from Portland because no local dealership had what I wanted. Customer service and no haggle pricing were great. It took less than 2 hours start to drive away in my almost new car.
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