by M. Fischer ...Fusion owner from Woodstock, Georgia
June 3, 2017
I was looking to return a leased 2014 Fusion and replace it with a new 2017. Since my car had been serviced at Woodstock and I liked the service department, I went there to see what was available. My salesman, Aubrea Carringer could not have been more accommodating. I did not know what model I wanted nor was I sure whether I would lease again or purchase the my next vehicle. Aubrea showed me what was available on the lot , as well as what he could find for me at other dealers. He patiently explained all my options with the Fusion and explained the pros and cons of of lease vs buy. It took a week, but we found the perfect model at another local dealer. Aubrea went out of his way to get that vehicle AND meet that dealer's price. I ended up buying the car. When I picked it up. Aubrea spent a fair amount of time explaining all new technology - not an easy job since technology and I are not the best of friends. I am happy with my choice of car and dealer. When my husband is ready to replace his Ford, he will go see Krause Ford in Woodstock and ask for Aubrea Carringer! You should too. Give him a call : 770-315- 7366
Great experience, Krause Family Ford, Woodstock GA
by Diane and Terry from Woodstock, GA
June 3, 2017
We had a great experience with our purchase of a 2014 Fusion Titanium. Our sales rep., Bill Montooth, gave us great customer service. He is easy going, has a calming personality, gives you space to look at inventory at your leisure - he offered the information we needed to make our decision and we made the deal. It was so easy, the vehicle had every bell and whistle plus a great color - looks brand new, low mileage. My husband said that if everyone had a great experience buying a vehicle like we did, they couldn't keep their inventory in stock. You've got to check them out online and see Bill.
My husband and I bought a Toyota Sienna from here tonight and had a wonderful experience from start to finish! We had gone to multiple dealerships prior to this and were turned off immediately by the haggling followed by rude attitudes when we asked questions and once they realized we weren't intending to buy, but just look. Very unprofessional. That wasn't the case here. Randy was so great to work with. He wasn't pushy, he was very patient with all of our questions and/or concerns, he was knowledgable and informative when explaining things to us, and most importantly he was honest. I think that's hard to come by these days. Every employee that passed by us was extremely kind and asked if we needed help or if we were being helped already. Great customer service. We are definitely satisified customers and would highly recommend Billy Howell dealership!
Service was great, would recommend! Fast and friendly. Facilities were clean and offered coffee and snack. Wait time was also very short in comparison to other dealers in the area.
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