These guys made this whole car buying experience a breeze!! They took their time and listened. They also made my daughter feel she was important in this buying experience!! We will be back for HER car later on!
Matt Smith went above and beyond to find the perfect car for our family after our car was totaled. We live in KC and he was available for any questions even after office hours. He promptly provided pics and all requested info even while looking at cars at other dealerships. After driving to Jeff City to see the car he made sure it was in top condition and everything we wanted was addressed. He had impressive customer service especially for car sales. He made sure we we happy the whole way through and even told us to call if we have any questions about the car or service after we got back home. Gemma was a blazing gun in the financing dept she was very efficient and straightforward without any pressure. I would make the drive again to Jeff City any day. Thanks Matt and Gemma for a wonderful experience.
A grateful customer Our salesman Bobby Hocks, was great to work with; at the time of our purchase we were in the final stages of buying a a new home; then suddenly lost a parent. Bobby was a blessing to us; he not only demonstrated great empathy for our ordeal, but went out of his way to work with our hectic schedule. Overall we had a great experience, and we love our new Super Duty truck with the twin turbo diesel; it's tough, is insanely powerful, yet rides like a luxury car. Thank you Bobby for helping us during a very stressful time.
Was looking for a Used Ford 150 Lariet with low miles. Dealership had a 2015 with 9,000+ miles on in the color we wanted. Jason helped work a deal we were comfortable with and made it happen. Would recommend this dealership to others.
Jon in finance was kind passionate and very helpful. Cotton knows exactly what I like and the amount of money I am always willing to spend. Cotton has me so pegged for a car he knows in detail what I have to have in a car and he always comes thru..I have been a faithful Joe Machens customer since I was 18.
We were in the market for a Ford Transit cargo van and found a great price by dealing with Jason Lane at Machens Ford. Very knowledgeable and no pressure. He was also able to recommend a transportation company for bringing it to our location out of state.
I generally equate visiting car dealerships with having teeth pulled without novocaine. These guys don't make it feel that way at all. Ben was very polite and helpful as well as being fun to work with. He answered every question I had and made sure I was satisfied. I got a great deal and a car I'm very happy with. The finance department was helpful and got me out the door in a timely fashion. It was an overall great experience and I recommend this dealership highly.
The Works on 2015 Ford Edge Professional, courteous, and timely service. All my service needs have been performed by Joe Machens Ford and will continue on my 2015 Ford Edge and my 2009 Ford F-150. I travel 100 miles to get to Joe Machens Ford for ALL my new vehicle purchase and service needs because I can count on them to do it right and complete the job when promised.
It was a grate experience/ Judy and Brian went above and beyond to find vehicle with near perfect options for us. My second time at this dealer and while both times were great, Judy was a jewel to work with.
I just purchased my first vehicle from Riley and found their team to be exceptional in answering my online questions, preparing for my visit to the dealership, managing the sale, and walking me through the vehicle introduction. Great team of professionals.
I???ve purchased three cars from Cameron all three times sight unseen. I give him what I???m looking for and he finds me the perfect car. I truly trust his opinion and choices. He has t made a mistake in his choices. He???s great to work with. I purchased a 2013 Ford Fusion s from him. So far it???s a fantastic little car!!!
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