Rented a truck while shopping for a replacement to the most heavily-used truck in our fleet. Roger was very accommodating with some tight scheduling requirements and the rental unit was perfect for our needs. Then Matt worked some magic to actually find the same truck to sell so I ended up with the perfect one-stop, rental/purchase, double-deal… with no down time. It's now been a month using our new truck 6 days a week… thanks to the Hengehold crew!
I purchased a 2015 Chevy Express 15 passenger van from Hengehold Motors. They were very professional and made my purchase easy and quick. I am very pleased with the van and very happy with their service. I will return to them to purchase trucks in the future.
by Blaisdell's Business Products from Oakland, Ca.
February 14, 2018
I've purchased 7 vans and box trucks in the past 3 years for our company with out 1 hiccup, very easy to deal with, honest and fair!! Matt is a man of his word and I will only purchase our company vehicles from Hengehold!!
by The lady who brought her dog along! from San Jose, CA
May 20, 2015
As a woman it can be very intimating to go thru the process of buying a vehicle. I did my homework and found Hengehold Motor Co online. I was not surprised after going to their website www.htrucks.com that when I arrived on the lot that no one ran after me like normal dealer salespersons. They put on their website and around the lot, "NO COMMISSIONED SALESPERSON" WOW, that is amazing. I went into the sales office and was quickly greeted with a smile and was asked what I was looking for and given a price list and explained in detail how to read it. All the vehicles were unlocked so I was able to see everything there was to see. I was in search for a Cargo Van and found it at Hengehold. After looking at all their cargo vans I made a decision. I came back and was given an official quote based on my city. I liked 3 vans and took each one for a test drive and took it on the freeway and around the neighborhood. I decided on 1 and asked if I could take it home. They needed to be sure it was smogged and fully inspected and I was given the green light. Within 20 minutes I had signed all the docs and my vehicle was prepped to go and spare keys included. I am one happy camper. What a painless experience I had. Very professional and good to their reputation. Over 65 years its no wonder. I would strongly recommend if you are in search of a used commercial vehicle - yet feels like a new vehicle. Please go see Hengehold Motor Co in Palo Alto! Matt, Troy and Dee were amazing. Thank you !!! PS: SORRY for the long review, but I really believe customer service should be rewarded
So lucky to get the 2019 Ford connect XLT. Jhay and Jayson gave me world class customer service experience. They tailored what I need, did not oversell and find me the best deal. Would definitely refer this to anyone I know - Glenn D
Service department is outstanding, clearly five stars. On an absolute scale, the buying process was only 2 stars, but I gave them 4 by comparison with my experiences buying cars at other dealers -- which would rate -5 stars! I bought my Lincoln MKZ hybrid there 5 years ago, and have used them for service throughout, so I have significant experience. I've been buying cars for 50 years, so also have a lot to compare with.
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