Very helpful, easy to deal with, and accommodated everything we needed with the purchase of our new vehicle.
Great truck... bad service
by Capt Biggles from Corpus Christi
November 30, 2018
Go to vehicle for towing, hauling and traveling. Pull a boat, trailer and fifth wheel. Diesel gets good enough mileage but great performance. Quality very good.
Cons: BMW pricing and ford pinto service. For the price these vehicles are going the service departments should be better. In my area there is no dealer that can service, fix warranty and wash in the same visit. I looked at an higher end mustang and decided against because I can get better after the sale service going German or Japanese. If they ever offered a truck with this performance would switch in a heartbeat.
They took the Tim and attention it was needed to figure out a solution To my situation.
In the service department.
Thank you Bart ..
F350 XLT truck awesome towing vehicle
by Mz Daisy from Herriman, UT
December 13, 2018
Great towing vehicle for our 5th wheel. Very comfortable driving. Love the adjustable pedels, too, so I can drive it, too. I thought I would only be a passenger. We got the crew cab which is plenty of room for family and pets. Ford did a great job on the exterior design, too.
Dealt with 3 other dealerships before being contacted by this one. Was well worth the 90 minute drive to deal with them. Talked to Miranda and Terry Flummer on the phone prior to my arrival. They were very friendly and professional. They listened to my concerns and took the time to look up what I needed. When I arrived at the dealership we worked with Frank Buster. He took the time to look up the truck information I needed to ensure it would pull and haul what we needed. There was no sales pressure. He gave us a fair deal and we left very satisfied with our new truck
A Highway Tractor Story
by Mr. Stone from Sacramento
February 13, 2018
With their tried and true styling and reliability, the 'old body style' Ford trucks will surely be considered 'classics' someday. Let it be known that the 7.3 turbo diesel ages like a fine wine ...a fine wine that also happens to blow black smoke.
Great folks to work with. They really care about customer. Call or stop by and see Jody Tipton.
Best truck I ever owned
by Jerry from Red Oak Tx
December 14, 2018
The Ford F-350 is all the truck you need for everything. Has tons of pulling power and also luxury inside. This truck is very comfortable and room for all. If you need a truck call Aaron. You will not be disappointed.
Brent and the office staff were very friendly and helpful. My son wanted a BMW, and we got a really nice one at a good price.
The only vehicle I drove for 15 years no major
by Richie 76 from Vail, Colorado
December 9, 2018
No major issues , could pull anything, just about. Most reliable, toughest truck I’ve ever owned. I would recommend this truck and and engine to anyone looking for a great truck that will run for a long time
I've always been pleased with the Toyota cars, their reliability and the service. I recommend these cars to family and friends especially because of the car's reliability.
Most dependable truck ive owned!
by Ford for life from Rochester, ny
June 19, 2018
Besides maintenance not one problen with truck..105k driven not one day lost from truck issues. Pulling 7000+ lbs weekly or payloads of 1 ton + truck just goes without a blink of an eye. Will be a superduty fan for life
Love Vroom! Found an awesome car at a great price. Delivered right to my house! Will definitely buy from here the best time I need a car!!
I love my truck
by NY50 from Nanuet NY
January 4, 2019
This F350 is the nicest truck I've ever owned. Hands down the best in towing, best off road, best in power, and I just love the sound of the Jake Brake. I did over the road trucking for a bit, in my 20's, this truck brings me back 20-something years. I love my truck.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
The most work ready truck ive ever owned!
by GW from Southern Indiana
January 8, 2019
This truck met all my needs and then some. It is a true work truck but has the luxury of a high end sedan. the ride is stiff as stated but you are in a F-350 so its expected. ride is very quiet. great connectivity and comfort amenities.
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
best Heavy duty truck for towing and off hyw use
by JT from salt lake city, Utah
January 5, 2019
Great truck, it is my second one and I would buy another. The 6.7 Diesel is Amazing and makes me smile everytime I drive the truck.
I was convinced my Mercury needed a new engine but after the service manager and tech people checked it out they determined the noise was not a problem. This saved me about $5,000.00 and there was no charge for this service.
We were also provided transportation to a local restaurant for lunch while the car was being checked.
Considering the general feeling that most auto dealers are less than truthful, I am extremely pleased with this service department.
Excellent Trailer Hauler
by David from Lampasas, Tx
October 25, 2018
This vehicle is an excellent trailer hauler with a comfortable and wonderfully appointed interior. The King Ranch package is very nice and is an attention grabber. The diesel engine is the quietest i’ve ever had and gets fair mileage. It has the strength and looks that makes it the best truck on the market today.
First time here so far it's been great. Sales people have excellent. All paperwork has been smooth. We have switched from Ford Escape to Lincoln MHC. To Date we are loving all our experiences with Jacky Jones.
by Edwardhead1 from Sandy, UT
January 4, 2019
So far this is my favorite truck ever and I've had a few. I traded my 2011 F350 with less miles in to buy this dually with 95,000+ miles. So far it drives and rides great, has amazing power, is very well equipped, get decent mileage, and has a lot of room. I love this truck. I can't wait to see how it tows my 20,000 lb, 45 foot long 5th wheel.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
this truck rocks
by trucks from
October 19, 2009
best truck i ever owned. i went every where in this truck and it still just keeps going. the transmission has a little trouble shifting now that its older but it works GREAT!
THIS WAS THE 2ND TRUCK I HAVE BOUGHT FROM JACKY JONES, BOTH VEHICLES WERE AND ARE THE BEST TRUCKS I HAVE EVER OWNED. THE SALES DEPT. TRADED JUST HOW I WANTED NO TRYING TO GET ME TO DO WHAT THEY WANTED BUT MADE SURE IT WAS MY WAY MS. LISA WAS GREAT SHE KNOWS HER JOB EVEN CORRECTED ME SEVERAL TIMES IN MY FAVOR. IT IS REPS. LIKE HER THAT KEEPS ME COMING BACK TO JACKY JONES PLUS YOUR SERVICE DEPT IS THE BEST, I WILL BE BACK TO BUY AGAIN IF THE LORD KEEPS ME HERE LONG ENOUGH TO BE BACK.
Looks good that's about it.
by Unsatisfied customer from Everett wa
November 26, 2018
I bought this truck with high expectations, the first time I towed an empty 3 horse trailer with it the truck would barley pull the trailer I tried to tow my camper it was even worse, the performance sucks, I am going to trade it in and get a gas chevy, the emission systems on these new diesels are a joke, thanks Obama. But seriously it takes forever to get up to speed not a safe truck to try and haul in traffic, I will never buy a new Ford truck until they put the power back into the low end gears.
While I have purchased this Lincoln MKZ Hybrid vehicle new in 2014, this most recent visit was for routine servicing of the vehicle. The time I waited on site was adequate, but still over an hour past appointment time. Also, I do not like being shown an air conditioning filter (or any other part to be replaced) in the presence of other waiting customers. The plastic sticker showing "Next Service Date/Mileage" was not applied to the corner of the windshield, but was laying on the dash.
Meet all my needs and then some.
by Pscianna from Dammeron Valley, Utah
November 2, 2018
With 14,000 lbs Gvwr, 21,000 lbs towing, and 40,000 lbs cgvw, 450 HP 935 ft/lbs of torque, it towed my 16,000 lbs boat and trailer and 2,000 lbs of truck bed cargo 1300 miles from Bellingham Wa. to southwest Utah effortlessly at 9.6 mpg fuel efficiency.
We purchased a pre-owned Taurus from Jacky Jones and this was our first oil change since that purchase. The service department was very professional, did the work in a short amount of time and explained the service in detail verbally and in writing. First time experience was impressive.
by F350 Ford Tough from Tampa
October 12, 2018
This truck has it all, power, payload, comfort and luxury. If you require a heavy duty truck, this is the one for you! The options are endless, who could imagine having a truck and a luxury automobile all in one.
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