My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
by Pleasure use from Hollister ca
August 1, 2018
This is a super heavy duty truck, this is intended for heavy hauling. It is a rough riding truck when empty but you should expect that from a heavy duty truck.
Has tons of power and turns on a dime.
Simple process. Be ready for the usual warranty upsells, but if you are, it's pretty easy to do. Price was very competitive in the area.
The Truck I love To Hate.
by 6.4LSucks. from Tracy California
January 2, 2019
Truck bogs down and slow to kick into gear. When getting on the freeway, good luck trying to get into traffic cause it doesn’t pick up speed well and once it gets going it does 70mph max. For some reason my shifter stays locked when putting it into gear and I have to open the steering colum and shift a white roller to the left in order to get it out of Park. I get tons of trouble codes and ended up doing a delete on it cause I was told that could be what’s bogging it down. Did it and the fuel range got a little better but still no power!!! Bought the truck to start my business but now all this is going on I’m thinking about selling the xxx and getting me a Dodge. Tired of this xxxx truck.
Excellent purchase experience at Lenz Truck! Tony and Justin were great and got me into a truck without any hassle. They made everything work for me on my schedule. THANKS!
big shiny platinum turd
by palmer from thomaston ga
July 22, 2018
Wish you didnt have to spend 74k on a new truck to figure out its a xxx....can't wait to get back in a ram....not once did i feel like i didnt have enough power in the ram....this powerstroke has good hp and tq numbers on paper but not on the pavement....the lack of power actually makes it dangerous towin at hwy speeds merging etc or just driving on the interstate in general....put the pedal to the floor and dont hold ur breath becauseyou are going to go nowhere....it simply will not accelerate-dont matter if its an empty trailer or light load! drinks def like crazy. .probAbly put 50 gallons in it in 13k miles plus what it came with from the dealer....truck sux forwhat it cost....not built to haul!
Will definitely be returning to Lenz in the future. Got an amazing truck, for a great price at the Minocqua location! No pressure to buy, and very helpful customer service!! I will be recommending Lenz to family and friends for sure. Thank you Sam!!
Most powerful truck and hauls Cattle very well
by Sean Barrow Band from Temple, TX
September 24, 2018
Most powerful truck and hauls Cattle very well Love the rides in it and most comfortable seats nice and rides smooth while hauling cattle and hay!!
I spent several months looking for a diesel pickup. Ive compared prices from dealers all over the state. I can confidently say that my dollar went further at Summit than it would have gone at any other dealer. The prices on their inventory are very very fair.
6.7 is a Beast!!!
by Dalejr from Edgewood ,KY
January 19, 2018
Best truck I have ever owned. With a 6.7L Diesel this thing will pull anything you need. More luxury options than most luxury cars . And plenty of room for the ladies when the works done.......
Summit Automotive is the best. They are there to help with purchasing a new or used vehicle with a no pressure sales force. I have purchased too many vehicles to count from this location and have not been disappointed by the experience and or service department. We currently own a Dodge Dakota (yes from 2008 runs like a top), 2017 Dodge Journey, 2008 Jeep, and a GMC Terrain. All purchased at Summit.. Keep up the great work.
Biggest and baddest truck on the road!
by Mustang mb from Deale,md
August 15, 2018
The best truck I have owned hands down.It pulls my three car wedge trailer like a dreamI anyone pulling heavy loads ?this truck It is up to any challenge
i lost my wife 6 months ago and didn't think it would come up while at the dealership. But my wife was always the driving force behind me when buying a new truck. Linda would have enjoyed our time at summit auto . Boy she would have loved driving the New Ram i could see her in it. i had a few moments and Dan was understanding. Dan is an asset to your dealership Thank You
Best towing truck I've ever used
by Jeff from Gray maine
September 18, 2018
Really good truck. Drives nice and smooth for size. Turning radius is amazing for the length plenty of space, quiet diesel engine 4.88 gears gets plenty of power
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