I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
I received one of the best customer service in my entire life! I went to Fairfield Ford's Quick Lane on June 10, 2017. The Quick Lane Manager provided me outstanding customer service! He is definitely a seasoned professional able to build trust and loyalty with his customers. He exemplifies teamwork, excellence and dedication! He is the best of the best!
Jake was awesome. I was surprised that I needed door locks to be replaced because of a recall and that it would take until the next day to be completed. He got me a rental car and kept me up to date with phone calls. All was good.
We brought our Fusion in to get a recall taken care of. When I called to set up an appointment to get it done the phone receptionist was very helpful and got us a time that worked in our schedule. The work was done quickly and we had our car back by the afternoon.
Great Experience with Joey in the purchase of my Expedition Limited. Joey handled the sale of my new Expedition & trade-in of my 2010 F-150 with ease & no pressure to purchase. I would definitely recommend Ford Fairfield & Joey to my friends. I have also had Excellent experience with the Service & Parts Department in the past & recently with Tim, in service, with the installation of a Skyline tracking device, Tim and the Service Department were Excellent, the installation was done within an hour. I will definitely be returning to Ford Fairfield in the Future.
the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
From the minute I got out of my old vehicle, to the minute I fired up my new racecar, Napa Ford knew exactly how to make my experience nothing but positive. Every team member I interacted with conducted themselves in a friendly and professional manner. I truly felt like family there. HUGE “atta boy” to Kevin Massey and his team for all they did to get me behind the wheel of not just a car, but a lifestyle!
Customer for life!
My experience was very nice. The sales person, Ms. Erma, was very knowledgeable and pleasant. Organization and correct paper work, made the sale go smooth. I didn't have to spend the whole day at the dealer to get my car. Everyone was kind. I purchased a Ford Focus and I am happy.
I've purchased more than one car here for a reason
by Nicholas Billings from Napa, CA
February 2, 2018
It's all about the friendly service. Everyone is smiling. Everyone is helpful. There was a bit of a wait when getting the financing situated but I didn't mind and they explained everything in detail even when I had questions about the final sales price.
The best service that I've experienced at a dealership and service department. Professional, friendly, knowledgable and willing to go the extra mile. A great team overall. Keep up the good work.
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