I went in on a Saturday and I am big college football fan so Nick Burns set me up right in front of one of the big screen TVs. It was towards the end of the noon games and Nick Burns grabbed the remote and put on the game I requested immediately. While Nick Burns was pricing out two trucks that best matched what I was looking for, other salesman would stop by and ask how I was doing and would strike up a quick conversation about college football. I felt like not only Nick Burns was looking out for my best interest but all the other salesman would check on me to make sure I was comfortable which made for a great experience. Nick Burns brought over two trucks and we were able to get a deal done on a great F150 that I really enjoy driving. I could not have asked for a better experience, didn't miss a play of college football, and was able to get the deal and truck that I wanted. Greatly appreciate Nick Burns as he went way above and beyond to make sure I was comfortable. He was completely upfront and honest with me about what he could do and he delivered on his word. Highly recommend going to Nick Burns and I have already brought him up several times to family, friends, and co-workers that if they want to get a vehicle, they HAVE to go to Nick Burns and Suburban Ford of Ferndale! Thank you for everything Nick Burns!
I had a awesome experience at this location with Gary K. I browsed several cars online , so I already had a list of what i wanted when I went in. Gary was friendly and very helpful in getting me what i want and let me test drive several cars before I chose what I want.
At the age of 64, I finally got to buy a good car! After all the jokes about car salesmen and bad stories, I actually took my younger brother with me for this experience. I arrived at Elder Ford at 10am to look there. I was greeted by Mike Hennigar. I told him what I needed and what my parameters were. I was honest and told him my budget. At this point he called a young gentleman named Mitch, he had already explained what I needed to get me into the car of my dreams! HaHa! Together we looked at about 40 cars on a computer, I chose the 5 I wanted to see. He went and got the cars, brought them right to me one by one, and I drove them all with Mitch in the car. About 3 hours later I chose the car I wanted! Now they had to find a financier for my car! In an hour they came out smiling I WAS FINANCED! But it didn't stop there. They took the car and cleaned it up beautiful and FILLED it with gas. Scott the finance officer answered all my questions and then followed up with calls to inform me all had went well.
One week later Mitch called me to see if I was enjoying my new car. I WAS!
My first experience with the "Big Bad" car salesman was wonderful, everything I wanted and more! Would recommend them to everyone. I am looking forward to living long enough to go, when its time, and buy my next car fro ELDER FORD!! Thanks for the great car buying experience!
Very professional and very impressive. The staff were very polite. Everything concerning purchasing my vehicle was pretty much done initially for me without my mentioning. Mr. Zaid was very courteous and professional.
I Talked with the General Manager at Crest Ford and Sales Manager today. I was confused about the sale pricing My bad these are good People!! :) They helped me get into a Beautiful Nice 2015 Ford Taurus SEL :) I do Love this car it is AWESOME!! :) :)
I had a wonderful experience purchasing my Ford Escape through Crest Ford. It was a positive experience from my initial online inquiry through the test drive and purchase. Everyone was knowledgeable, professional, and very pleasant to work with.
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any issue. They were able to make things very easy for me and helped answer any questions I had. Great service, great guy, great dealership. Couldn't be happier!!
Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever happened to it! My car was returned on time and clean inside and out, and Craig was available to answer any questions I had. I couldn???t have asked for better service. Thank you!
Best experience of buying the truck I wanted out of all the
by Rose from DealerRater.com
November 2, 2018
Went looking for a truck. Brent was able to answer all the questions I had for what I was looking for in a truck. He had the patients to lets me see all the trucks I wanted to look at. Let me test drive the ones I liked. Was able to lead me thru the financing with the great help of Cindy. They found the best rates and payments that fit me. What a wonderful experience. Thank you both for all your hard work and working with me.
Wow what a great team that Taylor Ford dealership has. I work with Jamie Miller In the purchasing of a preowned 2010 F150 4 x 4. I believe she went beyond her responsibilities as far as the sales person goes to make sure that I can get into the truck, she put me in touch with Cindy Roy in the financing department I was able to drive my new truck home that day. If you???re looking for somebody to help you get into a new or used vehicle I would highly recommend Jamie Miller. Once again thank you very much.
Frankie Tucci truly is the greatest car salesman I have worked with! We told him what we needed and he was able to get us into the SUV of our dreams. We love our Explorer and we plan to always use Frankie for any car purchases we will make in the future! Thanks again, Frankie Tucci!
They really work with you here. Traded my vehicle in, and got even more for its value than I initially thought! Frankie was easy to work with and thorough in putting all the options out on the table. Financing was a breeze, and they really go the extra mile in making sure you're getting the best deal! I will most certainly be coming back for any future for service as well as vehicles. A great team at Taylor Ford!
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