I recently purchased two vehicles through Gjovik Ford and the experience was fabulous! Rob Bentley and the rest of the team made the process effortless, enjoyable and pain-free. Rob went above and beyond to ensure our experience was perfect - and he succeeded. Our sincere thanks to Rob, Lou, Eric and the rest of the team at Gjovik Ford! We'll be back!
This is the fourth vehicle that I have purchased from Gjovik Ford. Iggy Campos has sold me all of them and besides being extremely personable, I have found him to be knowledgeable about the products he sells. I have also found the deals to be fair and the process to deliver the new car to be top notch.
I’ve had previous issues with my 2013 Ford focus ST Turbo, however that car knowing I have a peace of mind that they will take care of it for my son who is taking it to college in Florida I decided that instead of a Chevy Camaro I would give for another chance I’m a previous for the owner on my new 2018 ford GT 5.0 fastback is absolutely divine ! Ford has taken care of me as a customer my hat goes off to Tom Conlin the GM Rick Segvich the sales representative whom I only deal with exclusively and Sherry the service manager.....Eric is Sales the Manager as well!
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
Thank you for a great overall experience! We bought a new Hyundai Tucson and Jenn, Tom and Brian were all professional, personable and helpful! We love our new car and would recommend Brian Bemis to anyone.
We had fantastic service from Moe Thomas who really helped us with our needs/wants in picking out my little Pearl of a,Ford Escape that was a used gem. He was kind, caring, fun and made our buying so helpful and enjoyable. Also, Brian Shewalter really helped meet our needs for financing and payments to make it affordable. Thanks Guys!
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
You know it's going to be a great review when you go from getting a letter in the mail to driving off the Hawk Ford lot with a brand new Silver 2018 Ford Edge. The promise made was they were interested in our 2009 Edge. The promise kept was we would find out how much they truly wanted that car and a new car sale. During the whole experience with Hawk Ford we were blown away by the level of professionalism coupled with true interest in us and our needs. We never felt pressured or duped into getting a car that wasn't absolutely right for us. We haven't been car buyers in Illinois, preferring to get new cars back in our home state of Michigan. Hawk Ford certainly changed our minds on that point. Because of an overall great experience we will be back for more new cars. In the mean time, I'm going keep talking to friends and coworkers about our new car dealership, Hawk Ford!
The service professional was attentive to me upon my arrival and made sure all of my service needs were taking care of in a efficient time frame. My vehicle was washed and ready for my departure. The staff was friendly .
I have asked questions about the price, never got a reply. Seems like they have really good price though. I wish they can have a better customer service.
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