When shopping for a vehicle most know it's not an enjoyable process. Well I can say Herb Michael was a pleasure to work with. He was very knowledgeable and patient. I can easily say when it's time to shop again I will absolutely use Herb.
Nathan Swope is Superman! The odds of being able to quality for a new car loan weren't in my favor ? Nathan was knowledgeable in handling my situation and he was extremely patient waiting for my retirement money to come through. Best car buying experience I have ever experienced!!!
Gave permission to install cabin & engine filters. They instslled a cabin deodorizer that smells that I HATE and had the nerve to charge me $14.00 for it. Was NEVER asked if I wanted!! Says they cant remove & lasts wk or 2. Thats just great. Headache for 2 wks at least!!!! Need to ALWAYS ask b4 installing that!! NEVER done that before!! YUK!!!!
I had my 2010 Lincoln MKX serviced. While waiting for my vehicle to be serviced, I was provided a longterm rental. The level of exceptional customer service I received from Kenard Smith at Courtesy Ford and Enterprise Car Rental has been unbelievable. I’d recommend them both to anyone I knew. As well as drive out of my way in order to have additional services if needed provided by their office. In a time where people have become so uncaring, I thank you for showing you do!!
My key fob died and was able to get a replacement from Courtesy Ford. Their service was prompt and efficient.
At the same time my battery needed replaced and there was no problem getting the work done all at once.
I have never had a more relaxed, easy car buying experience. Our salesperson, Mary Whidby is a true professional. She took the time to locate the perfect vehicle for us and we couldn’t be happier. The entire process seemed effortless and pressure free. Mary even spent a significant amount of time going over the features of our new car, even setting up our phones. Would recommend Mary Whidby and Courtesy Ford in Conyers to my closest friends and family.
This is the third time I have bought a car from MOGF and will continue to make them my first stop when ready to buy. Process was easy and they made a point to respect my time and not have me at the dealership waiting on them. Happy to recommend them.
Don't buy a car here. ZERO follow up cust. service
by Richard D from Atlanta, Georgia
November 30, 2018
We got a pretty good deal on our new Ford Escape, HOWEVER, the finance guy was rude to me and my wife when we did not buy any of the extended warranties or protection services. He put down the wrong city and zip code on our paperwork and we did not receive any loan information until after our first payment was overdue. The dealership manager was not helpful at all in resolving the problem. I spent 2 hours trying to call the Ford Credit people to get the account information and to get the first payment in. NOBODY at the dealership seemed to care in the least bit that we had a very hard time because of their mistake.
Great service from start to finish. I found a great looking Jeep Wrangler at this dealership. The staff was very helpful and friendly through the purchasing process. If you visit Nalley Ford Sandy Springs, Ask for Niteisha Knuckles.
I used cars.com to find the best deal on a used 2018 Ford Expedition limited with rear entertainment system. Allen Vigil matched the CarMax appraisal for my trade in, and we were able to negotiate the deal and financing we wanted. There were a few things about the used car I wish they had disclosed before we from 2.5 hours to see it, but they were quick to fit them.
Just bought a 2018 Mustang GT and Glenn Benedikt was very knowledgeable about Mustangs. He never once pressured me into buying a car. Would definitely recommend him and would do business with him and the dealership in the future.
Treated very well by Adrian Campbell, he listened, understood what we were trying to accomplish and stayed true to our request. Really appreciate the fact that there was no pressure to push us towards something outside of our request.
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