I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
So lucky to get the 2019 Ford connect XLT. Jhay and Jayson gave me world class customer service experience. They tailored what I need, did not oversell and find me the best deal. Would definitely refer this to anyone I know - Glenn D
I would highly recommend Ford Serramonte to anyone looking for a car. The employees, particularly Jhay and Jason, were very friendly and accomodating. They had excellent customer service!! Also, they made sure that I get the ideal and best deal possible. Btw, this is the fourth vehicle we have bought from them. Overall, this was a great experience.
I would recommend Serramonte Ford to anyone that is looking for a new vehicle. To start, Sohail Tabar, the GM thoroughly helped me with an issue I experienced resolved it with the my interests in mind. Mr. Tabar and his sales team worked with me to find a great deal on my brand new F-150. Jason Rowan and David Martin of internet sales were a great combination of competent and likeable and knew everything there was to know about Fords truck models. Jason and I corrdinated via telephone and answered each and every one of my questions with the level of care and attention you would hope for in a salesman. Upon arrival, David introduced me to the truck, providing me with everything there is to know about it and what makes it so great. David???s product knowledge, integrity and sense of humor was critical to build trust with Serramonte Ford and in my overall decision to purchase the truck. I then met with the finance manager, Moe Gharib had a great personality and handled the signing process efficiently. Overall, Serramonte Fords team is trust worthy, honest and have gained themselves a forever customer.
Jonathan???s help was great, not pushy and professional
by Sbullittf22 from DealerRater.com
November 16, 2018
Jonathan was very helpful when my wife and I decided to purchase the 2015 Ford Fusion S He was informative about the car and the price was right. The car had extremely low miles and we were mostly using the car for a short commute. The manage on duty and the finance manager who takes the paperwork is another story. They tried on many occasions to have us finance through their bank when we INSISTED that we were pre-approved from our credit union at an extremely lower rate. They also tried to take advantage of the fact That I had to take my autistic son out for a break and sell my wife an extended warranty when we declined it originally. His reasons were that they weren???t going to change the price of the car on the payments....really?!? So it???s free? No it???s added to your payments and year of finance. I literally had to contain myself walking out on the guy for talking to my wife like that. That was the bad experience we had to deal with when at the dealership. Thankfully he got the hint and Jonathan got the sale and we left happy with the car. So weird to be on two ends of the spectrum when at a dealership with one person (Jonathan) who is helpful, insightful and honest and the MOD and Finance Manger are extremely pushy and dishonest.
We had a very knowledgeable and helpful salesperson names Jaguar. He knew quite a bit about the plug in hybrid and took the time to explain settings. Great sales manager Matt made things very easy. Many thanks for a great customer experience.
I received one of the best customer service in my entire life! I went to Fairfield Ford's Quick Lane on June 10, 2017. The Quick Lane Manager provided me outstanding customer service! He is definitely a seasoned professional able to build trust and loyalty with his customers. He exemplifies teamwork, excellence and dedication! He is the best of the best!
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