I had a wonderful experience with Cox Toyota. Justin Dunn was incredibly helpful with everything I needed. And trust me I was very needy! I added leather seats and remote start, they also had to locate me a vehicle and bring it in. Brian Kirkman was also very helpful. He helped me understand all the bells and whistles of my car. Everyone was so kind and helpful. I would recommend to anyone. If you’re thinking about Rice Toyota stop and think again. Cox is the place to buy.
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
Best treatment ever. I came from Maryland and I have never found a Ford Dealership that exceeded my expectations. I was completely satisfied with their approach to service. Liked the service so much I bought a new Explorer. I have always loved Fords but this dealership
respected me and really tried hard to restore my faith in Ford.
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Kirt Michael was the salesman and he was kind, courteous, helpful and humorous! Charles M. was the guy who got us where we wanted to be for payments. They were both very understanding while I changed my mind 3 times about the car I wanted. I love my car! These gentlemen deserve a 10!!!!
I tad slower than I hoped,but Valerie informed me while I was waiting this they were a little bit behind. I appreciated her honesty. I never had any problems here.
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