After driving my car that I got when I was 16 for the past 13 years, I was a little rusty on the car buying experience. With friendly salesmen who weren’t pushy, I was able to make a deal in a relatively short period of time and felt great about my experience.
Worst car i ever bought
by Unhappy ford owner from Alvarado
December 24, 2018
Only postive thing was gas milage. Since i bought it its been horrible my seatbelt in back didnt work after a couple weeks. Ive done routine matiance at 20000 my transmision is slipping the ford place i bought it from never returned my calls
I was surprised when hesitated about car original cause and what part got repaired but Jacob was upfront with the details. Overall very good experience. Excellent customer service and friendly, courteous staff.
Wife loves it
by Rfrontman18 from Stryker, Ohio
October 13, 2018
It is a little small for my taste but comfortable nonetheless. It is perfect for my wife though. Nice and sporty and kinda quick. Great color and nice wheels.
It was a good experience. Very friendly. Worked with me to get the paymemta where i needed them
Ford owner for 30 years
by NaCm from PA
December 18, 2018
I wanted a more eco friendly car with better gas mileage and take up less space. The feista titanium had all the bells and whistles! I bought this 2013 feista titanium in July 2016. After 6-9 months I had double clutch issues on recall but didn’t understand that’s why the cars performance declined. The dealership has replaced it twice and the continued problems and time I have had to go back and forth to deal with continued recalls, has been a ford owner turning sour to loyalty. I am disappointed that ford has not attempted to make owner assist to replace their mistake to keep loyalty. Instead there is much legal process, paperwork and months to come to a possible solution.....
The buying process was easy. After I had my truck for a couple days, I realized my brakes were squeaking like crazy. I’ll be replacing those with good pads soon to solve that issue.
Transmission is junk
by Rattattack from Ohio
December 27, 2018
Car has a nice design but after 35000 miles the transmission started to studder and felt like you were going to get thrown out of the windshield. Ford replaced the clutches and 35000 miles later it’s doing it again ford knows there’s a problem but won’t own up to it per all the other complaints,ford customer care told me that maybe I’m just not use to that type of transmission since I’ve only been driving a car for 35 years but hay the car looks nice in the driveway
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
This Ford Fiesta is a much improved car.
by Dan Sr from South Lyon, Michigan
September 22, 2018
I have only owned it for a week, but so far it is great! It is very comfortable, although I have not sat in the back seat. : )
It is a better quality and a much sportier than the Ford Fiesta was when it first came out.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Economical for daily commutes
by DaytonaBeachBum from Daytona Beach, FL
July 25, 2018
Small and compact car. However, as a secondary car, it does serves it function for commuting purposes. It is a good value for the money.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
NICE CAR I DRIVE IT EVERY DAY GREAT COMMUTER
by JASON from Aylett
July 14, 2018
GREAT CAR FOR THE VALUE GOOD ON GAS AND IT HAS LOW MAINTENANCE GREAT COMFORT FEATURES KEYLESS IS GREAT THIS IS A 5 SPD AND DOES VERY WELL
They made it easy and shipped it to me. Also they grab my trade in. They really did change how the process of buying a car is!!!
Very safe car
by JC from Tijuana, Mexico
November 9, 2018
This car met all the expectatives I had, except the interior space, as the leg room and shoulder space is too small for five people. But in power and safety, I am very satisfied.
Oh, the Bluetooth has his days, not allwys relliable.
This car is exactly what I wanted. Low mileage, able to quickly get to 70mph on the nearby freeway, room to haul my hound dog. I love the bright blue, I believe it's called Candy Blue. I went from a Suburban to this and am very happy. It's not as comfortable as more expensive cars, but I think the seats are nicer than those in my husband's Subaru. I've used this car for long road trips and short commutes. I'm delighted with how quickly the heat/AC get going, but that's probably the difference between a big ol' Suburban and a teeny car.
Downside. There is "mood" lighting which does not light the USB port; not handy after dark. I don't use the Bluetooth. "She" was just exasperating, couldn't even say "Bluetooth" let alone understand what I said. I just use the hands-free on my phone. The car was fairly new when the clutch needed replacing. Seems like transmission problems are a thing with this batch. However, the dealership was right on top of it and I wasn't inconvenienced.
Everyone at this dealership was friendly and helpful, but especially Ari, who was patient and informative throughout the whole process. Jayce was also very kind, and I had a very positive experience here and left happy and with a new car!!
not good in winter
by harp416 from Ottawa,ont
December 26, 2018
i think this is the worst car ever i will never buy one again not good in the winter but it is so great on gas
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Gas saver poor audio bluetooth
by Ford fan from Columbus, Ga
November 17, 2018
It saves in gas, its good for a 1st time buyer. The initial take off is not favorable. Make sure to leave ample a space to get up and go. If you rely on the Bluetooth to connect, don't. It is a task in itself EVERYtime I drive, it DOES NOT sync. I've had the radio replaced by Ford dealership yet same issues. Luckily, the phone connects for hands-free for the sake of the law(Georgia). Trade in vale does not hold price, if you buy it plan to keep it until its way below blue book, before you trade,nor you will be upside down.
Dave is a excellent salesman had no pressure that salesmen usually give you when shopping for vehicles , he helped find easiest way for me to purchase the vehicle I wanted . just all around great guy to work with . Couldn’t find a better deal !!! Thanks for all your help & putting up with my wife !!!
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