I had an overall very positive and excellent buying and trade-in experience with Sam, Bill, and Michelle. Treated with the highest level of respect, professionalism and customer-first attitude. Won't hesitate to give their dealership more of my future business! Appreciated how thorough, patient, and helpful they were through the car buying experience. Absolutely thrilled with my new Lincoln Navigator Reserve L. Thank you!
Best gas mileage I have ever had in a car
by Alley_kat98 from Reidsville n.c
October 26, 2018
Best gas mileage I have ever had in a car It’s small but worth it I like it a lot will be getting another one
Dealt with Charlee and the experience was first class. He didn't hesitate answering any and all questions/concerns and would definitely buy again. Nice clean dealership
Best Car I've Ever Owned, and Only A Month Old
by JCBluenote24 from Cleveland, Ohio
December 6, 2018
It has been less than a month since I purchased my vehicle, and it is already the most comfortable vehicle I have ever been behind the wheel of. The features that came in my vehicle mean that all I have to do is put it in gear, and turn the wheel every now and again. Even my hardcore car-guy friends are impressed with how nice this car is.
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
Gas saver poor audio bluetooth
by Ford fan from Columbus, Ga
November 17, 2018
It saves in gas, its good for a 1st time buyer. The initial take off is not favorable. Make sure to leave ample a space to get up and go. If you rely on the Bluetooth to connect, don't. It is a task in itself EVERYtime I drive, it DOES NOT sync. I've had the radio replaced by Ford dealership yet same issues. Luckily, the phone connects for hands-free for the sake of the law(Georgia). Trade in vale does not hold price, if you buy it plan to keep it until its way below blue book, before you trade,nor you will be upside down.
Aj was great. Sounds like he will be there for us years to come. The only complaint was the trade. I see they are trying to sell our trade more then double then what they gave us. Felt a little ripped off when I saw that. Hope service will be as good as aj was us.
not good in winter
by harp416 from Ottawa,ont
December 26, 2018
i think this is the worst car ever i will never buy one again not good in the winter but it is so great on gas
Justin Struckman is a very nice young man that was raised in his dad's Ford dealership. He worked in his dad's Struckman Ford shop from a very early age and is one of the best mechanics within 500 miles. Be ready, he is hard headed, but he knows his stuff. He has recently taken over the entire dealership after his dad's retirement. His only problem is that he has been programmed to think it is junk if it isn't a Ford. You will probably not be impressed if you want to trade in your GM or MOPAR product. He is a highly regarded specialist in diesels and computer programming. He can get you super power or super mileage at your request. I'm a GM man, but Call Justin at 812-689-4200. Tell him Larry sent you!
Zippy Cheery Blue Little Car
by Lor from Pasco WA
January 4, 2019
This car is exactly what I wanted. Low mileage, able to quickly get to 70mph on the nearby freeway, room to haul my hound dog. I love the bright blue, I believe it's called Candy Blue. I went from a Suburban to this and am very happy. It's not as comfortable as more expensive cars, but I think the seats are nicer than those in my husband's Subaru. I've used this car for long road trips and short commutes. I'm delighted with how quickly the heat/AC get going, but that's probably the difference between a big ol' Suburban and a teeny car.
Downside. There is "mood" lighting which does not light the USB port; not handy after dark. I don't use the Bluetooth. "She" was just exasperating, couldn't even say "Bluetooth" let alone understand what I said. I just use the hands-free on my phone. The car was fairly new when the clutch needed replacing. Seems like transmission problems are a thing with this batch. However, the dealership was right on top of it and I wasn't inconvenienced.
Had a great experience buying a used car from Steven after my car was totaled. He was very helpful and not pushy at all like some other car salesman I had encountered. He was very transparent and put up with my many questions like a champ!
by Kdx98 from Beacon, Ny
December 4, 2018
This car met all my needs, Was looking for something reliable. Its my first car and I love it. It is really good on gas.
Courteous salesman didn't try to get us to buy something we wouldn't want did there best to get the color that was requested and they were right in the ball park
Worst car i ever bought
by Unhappy ford owner from Alvarado
December 24, 2018
Only postive thing was gas milage. Since i bought it its been horrible my seatbelt in back didnt work after a couple weeks. Ive done routine matiance at 20000 my transmision is slipping the ford place i bought it from never returned my calls
My husband and I were very happy with our experience at Shenandoah Ford. Everyone was extremely helpful to assist us in getting our new 2017 Mustang. There was no pressure from the staff, and everyone bent over backwards to make us feel comfortable with our purchase. Our Salesman Kyle Phillips was wonderful. Thank you to all the staff at Shenandoah Ford for our new mustang!!
Good value, performance for the price
by Shempwasunderrated from Providence, RI
August 22, 2018
This is certainly not a luxury car, but it is sporty for the price, comfortable, good on gas. It competes in a tough segment, and does everything you would want for an economy car.
Andrew Hopkins went above and beyond when discussing the features and finalizing the purchase on our new Escape. In addition, he delivered the vehicle to our establishment the same day we agreed to a deal. I could not ask for a better experience!
It grew on me
by SSandoval from Irving,Tx
January 12, 2019
Usb ports, bluetooth, 2 places to add additional car chargers. I'm a big guy and at first it was a bit tight but as I kept driving it's easy to get used to.
Cody was very cordial and very attentive. He was also patient as I was specific about what I wanted in a suv. I was impressed with his professionalism.
Good-safe little car
by Kathy Mcman from NJ
October 17, 2018
I was reluctant to buy a Ford, because I previously owned a Toyota. But so far this fiestas meets all of my needs, it handles the roads very well, has great pick up and it's a smooth ride. The inside is especially nice at night, there are a lot of extra colorful lights. It has Bluetooth and a digital screen which I've never had before in any of my other cars. It's cute and stylish. The only cons are, it could have more compartments to put stuff and there is very little legroom in the back.
Exceptional service from start to finish. We made an online inquiry about a 2018 Forester and was contacted by Nick Clough who was very knowledgeable, professional and courteous. We explained to Nick exactly what we were looking for in regards to vehicle and price point. Nick went to work and found us the perfect car. When we came to the dealership for our test drive we were greeted at the door as if we were a returning customer. We were not bombarded with pushy sales people but were asked who our appointment salesperson was. It was a class act all the way around. Completing the financing was as simple as signing a few documents. Nick took care of most of the detail work before we ever came in. This was a nice touch and made our experience much more pleasurable. I would wholeheartedly recommend this dealership and Nick Clough for all of your Subaru needs.
I’ll definately be back for my next new vehicle!
Learned how to drive manual in this ST
by Cantorwont from Des Plaines, IL
November 4, 2018
I fell in love with the Focus RS but couldn't afford it so I used Cars.com to find a used Fiesta ST to replace my 12 year old car.
I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
So far I’m impressed
by CindyDT from Winnipeg,MB
January 10, 2019
I have just owned this car for a few week and i am so far impressed. It is roomy inside, even though it is a small car. It rides nice, with good pick up. All the options that came with it are nice. Exspecially the heated seats. The one thing that I wish it had is more interior light. It is dark here now by 5:00pm and if I need to adjust my mirrors, I can’t see it because it is not lit. Overall I am very happy with this vehicle.
I was helping my daughter who lives in San Antonio purchase a new VW Jetta.
I was greatly assisted by Russ even after I told him that it would be unlikely that my daughter would actually purchase in AZ.
Nevertheless, Russ got me information, answered my questions and quoted a price
that was extremely competitive. Had my daughter lived in AZ, she would have purchased from Berge VW, but the logistics of buying out of state and the need to ship the car to San Antonio caused her to buy locally.
I just want to say that I’m very happy with the way you’re salesman and staff members made me feel very good about my business
Very safe car
by JC from Tijuana, Mexico
November 9, 2018
This car met all the expectatives I had, except the interior space, as the leg room and shoulder space is too small for five people. But in power and safety, I am very satisfied.
Oh, the Bluetooth has his days, not allwys relliable.
great family Thank you all for your help during my stressful experience I went through. Losing my charger was with great sorrow. everyone helped me try to get it back.
thanks to my former family we lost it. Everyone at Lithia Thank you.
Nice car But!!!
by Lang from Marathon, FL
October 9, 2018
Fun to drive until my A/C quit. The PCM failed now it will probably cost me a thousand dollars to get it replaced. Warranty will only warranty the PCM if it affects the engine or transmission operation.
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