Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Great dealership! The staff is friendly, helpful, and professional. I was shocked to see such good prices considering the quality of their vehicles. You guys rock!
The whole buying experience was as smooth as can be. Will definitely recommend Lumin Auto Group to anyone and everyone!
I bought a 2016 F150 from Gary Yeomans Ford and love that truck. It had a few minor problems and made an appointment to return and get them fixed. Austin and Chris got together and got everything repaired to my satisfaction. I liked that my salesman Austin Warhurst was easy to get along with and he did everything he could to answer my questions and make sure we were satisfied. Chris, who assisted in getting everything repaired was a great guy too. I will buy another vehicle there because it was a positive dealership.
There comes a time in our lives that things don???t always work out, where you feel like you hit rock bottom and desperately need someone to extend an ???olive branch ??? to you to help you out. The day I came to the dealership I was at the lowest point in my life. I was stuck in a vehicle that I could no longer afford due to unforeseen circumstances that I had no control over. So let me start by saying how thankful I am for the care and support I received during my visit at the dealership. Everyone was so very compassionate, caring ,honest, respectful and very positive and that???s very hard to find these days. They were also very understanding of my situation and worked very to help me get. in position to get back on the right path financially. They not only were sensitive to my emotional stress but also very accommodating to my disability as I have been battling Parkinson???s disease for almost16 years. They made me feel very comfortable and made sure I was not under any stress during the entire process. I cannot express enough how thankful I am for your kindness! I am a Loyal Customer for Life. Thank You!!! 😊
I would highly recommend visiting Fields for your auto needs. Everyone treated my family like their family! Roger Carpenter worked with me to close the deal on my 2015 Ford Mustang. It didn’t matter to them if I was buying a $140K or a $20K auto. They treated us wonderful!
I just want to say what an amazing organization Gary Yeoman's is...I just purchased my third car from that and once again was not disappointed everyone went above and beyong to ensure that the deal was good for everyone. From the conceierge to our salesperson Brandon Rodriguez and Joe and Mario in finance you made this experience simple, easy and most importantly completed. Looking forward to many more years of service with the staff at Gary Yeoman's
Overall the best experience I ever had purchasing a vehicle. My wife and I have probably purchased 7 to 8 new vehicles in the past 25 yrs. and this was fantastic. Steven Gill our salesman went above and beyond our expectations. If you go to this dealership ask for Steven and you will not be disappointed. Friendly, courteous and just an all around nice guy. No pressure, sincerely happy to be there(enjoys his job) and 110% responsive to your needs. Jeff Stair his manger and Juan in financing were also great to deal with during the purchasing process. Used to buy Dodge only, Ford in our future thanks to this great team you have assembled at your dealership.
This dealership offered the best price than any other dealer we checked with. The process of buying the car was the best I ever had. I would 100% buy my next car from Matt at New Smyrna Beach Chevrolet.
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