Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Just sold my Car to them today. Entire process took around 25 minutes. Drove in with my 9 year old car. They inspected my car for about 10 minutes and gave me an estimate on the spot. Their offer was higher than what the car dealership had offered me. I expected the offer. I had my title with me. So, we completed the transaction there...it took around 10-25 minutes more. They gave me a cashier's check, that i enacted with my bank that day. Very simple and efficient !
They have good prices.
They did not properly prep the vehicle, wanted me to bring it back at a later date.
They did not fill it up with gas.
They do not return emails after you purchase a vehicle.
The paperwork took several hours, had to sit in a backroom with no windows in the meantime.
Mr. Abdel took care of us with dignity. No pressure like other car dealers I have been. He understood my concerns. Provided me with all information I request. Best of all prices were low compared to other car dealers.!
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
i recently purchased my first vehicle from tx auto group and was amazed by the customer service i was provided with by sean. i usually find car dealerships very intimidating but they were very helpful in answering all of the questions i had about the vehicle i ended up purchasing. i had a really good experience with this dealership and i would definitely recommend them to a friend or a family member.
I bought my first Toyota over here and felt I got the best deal with salesman, Alex Wier. Other Toyota dealers were asking to much. I will buy my next Toyota here. I’m very happy with my purchase. Thank you
Just purchased a new 2019 camry two days ago. I negotiated my price via email. My sales person Joe Myers went out of his way to make the deal happen on my terms. I do have a LEXUS and Mercedes Benz but at Toyota dealership, I got the same treatment as the feeling as Premium dealerships. I was truly shocked at how smooth my purchase went. I got the EXACT car with the EXACT price I had in mind. I am very happy with my purchase and in the future will always buy from Joe Myers. I did call Larger Toyota Dealership near my house and they said they cannot match the price.
My daughter bought a 2015 Kia Soul today from
Jeff Wiemann at Carmax Cy Fair. 15 minutes into our visit she realized Jeff had been her salesman back in 2013 when she purchased her 'first' car! He's a great salesman- I have always given 5 star reviews to carmax- but Jeff deserves a huge 5 star review too!
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