Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit.
We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us.
The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate.
Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.
Good looking style & functional cargo & passenger
by Tom Finnegan from Willow Springs, IL
January 14, 2019
The car is perfect for cargo & passenger space, rides great & looks cool! The car handles the road very well & has a smooth ride for a large vehicle. Vehicle warms up quick in winter & has great sight lines & blind spot mirrors make car a safe & enjoyable experience.
So I stopped into Shottenkirk Chevrolet after checking around on different websites and receiving a call from a salesman (which is kind of sneaky you having to give your phone number and contact information to just LOOK at the price of a vehicle) I went to the dealership the following afternoon when I got off of work and was there for about 3 hours which included a test drive. I did NOT purchase the vehicle that night because one, they were not close enough to MY bottom dollar per month and the interest rates were way too high. So, I told them that I wanted the truck, but did NOT need the truck and if they can't get even CLOSE to what I am willing to pay I am leaving. Well, the next day, I went back after work and they did JUST that! They got well within my price range and my interest rate after MULTIPLE calls to several financial institutions. Needless to say I am VERY happy. The only problem I had after my purchase was I needed to immediately fill the tank because it was close to empty. I am hoping that today when I go back, that they can at least give me a voucher as I should NOT have had to fill up right after purchasing the vehicle, it should have had a free tank with my purchase. I found that out after speaking to the GM at Shottenkirk Toyota a few days after my purchase.
Ford Flex Saved My Life
by Monie from NY
December 30, 2018
T-boned, and my door took the hit...jaws of life used to get me out...car did not roll because of the Flex wide and low style and their safety standards - superior quality safe vehicle by Ford... although it was totalled, I wasn't...and my pyrex cake plate made it too...bravo Ford. Can't wait to get another one someday..I'll fill that cake plate to celebrate when I do...Thanks for making The Flex 💪...sure had the muscle I needed that day!
In my role with the City of Quincy, I’m frequently frustrated by our inability to reward our taxpayers by buying locally...I’m very proud today to look at a purchase order for two new Police vehicles being purchased at Gem City Ford. Quoting from the letter from our PD to the committee, “...for many reasons t vehicle) most liked by our officers”
The cherry on top of the sundae is that we get them frquincyom Gem City Ford!!!
Love my new/used Ford Flex
by SteveL from Fletcher, NC
December 15, 2018
Great value for the money. Spacious 3 -row seating, separate rest controls, manual or auto shifting. Bought just as snow hit Southeast. All wheel drive was a Plus! Comfortable. Large gas tank.
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