From the show room to the service department to the body shop this dealership is the best I’ve ever had the privilege to patronize. The entire staff in this dealership is by far the best group of people I have ever encountered.
I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
Any dealership winning awards year after year is no coincidence! Great sales team, John Blanchard and his manager are top of the heap! Thorough, considerate, went the extra yard again and again listening to the customer along the way! Smooth transaction, knowledgeable of the product specs and incentives. Pleasurable experience from start to finish! Highly recommend Pat Milliken and John Blanchard.
Joe Balhorn great salesman from start to finish. No height pressure highly knowledgeable received every rebate possible. Even got the latest rebate day of sale. See Joe for excellence customer service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I bought a pre-owned vehicle from this dealership. The pre-owned sales manager, Mark Lange, absolutely amazed with his willingness to go above and beyond and help get you the car you really want. He did all the extras that make you feel really good about a deal. I love my new to me car but love that the first time I bought from a dealership, my preconceived notions of salesman and treatment were dashed. Mark is really knowledgeable and will do whatever is in his power to make what YOU want happen for you. Steve Eby is also exceptional, he did everything he had in his power to do as well! Guy, the finance manager for that section was also very helpful. Thank you Mark!!!
I had a awesome experience at this location with Gary K. I browsed several cars online , so I already had a list of what i wanted when I went in. Gary was friendly and very helpful in getting me what i want and let me test drive several cars before I chose what I want.
At the age of 64, I finally got to buy a good car! After all the jokes about car salesmen and bad stories, I actually took my younger brother with me for this experience. I arrived at Elder Ford at 10am to look there. I was greeted by Mike Hennigar. I told him what I needed and what my parameters were. I was honest and told him my budget. At this point he called a young gentleman named Mitch, he had already explained what I needed to get me into the car of my dreams! HaHa! Together we looked at about 40 cars on a computer, I chose the 5 I wanted to see. He went and got the cars, brought them right to me one by one, and I drove them all with Mitch in the car. About 3 hours later I chose the car I wanted! Now they had to find a financier for my car! In an hour they came out smiling I WAS FINANCED! But it didn't stop there. They took the car and cleaned it up beautiful and FILLED it with gas. Scott the finance officer answered all my questions and then followed up with calls to inform me all had went well.
One week later Mitch called me to see if I was enjoying my new car. I WAS!
My first experience with the "Big Bad" car salesman was wonderful, everything I wanted and more! Would recommend them to everyone. I am looking forward to living long enough to go, when its time, and buy my next car fro ELDER FORD!! Thanks for the great car buying experience!
Waiting area and the whole new car area is in desperate need of updates. Feels old and dirty. Service department is the only reason I go and that isn't much better. The last 2 visits, one or two service writers working and they do not like making eye contact to acknowledge you.
Had a great experience with my salesman Jason. Extremely happy with the car and the Service department Is amazing. Thanks Jason and Spirit Ford. Will always come back !!!! Niki L
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