We came to Car Trek looking for a used car I had seen online. Todd helped us with that exact car without any hassle or any pushiness. He went above and beyond to help me get the payments I could afford and made the process smooth and simple. We will definitely buy from here again. Their customer service is over the top. Thanks again Todd!
Steve and Rob were very pleasant to work with. They were very helpful in trying to find the truck that we needed for our family. They gave us a fair trade on our trucks and we’ll definitely come back to Fugate in the future.
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
From start to finish, Tim Staggestad and his GM, provided me with a customized experience like I have never seen during other car lease or purchase processes. They delivered on every promise and every deadline; and in the end, I can say I made a couple new friends!
I???ve made it a point to purchase only used vehicles in the past after a miserable experience at another dealer. I got the price I was quoted before I ever stepped foot in the dealership, and they even helped me find financing when mine fell through. The finance dept. was quick and painless, and most important to me: nobody tried to upsell me on anything. I was asked if I wanted any type of accessories or warranty items, I said no, and it was never brought up again. Never felt any pressure to purchase anything, and my salesman Chad Ojard is a stand up guy, ask him about his Mustang. This is the way all dealerships should operate. Chad and his team made the drive to Olympia totally worth it for me.
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 6, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
So I had to haggle to no end to get the trade in value was worth what my trade in WAS worth. The sales man didn't know how to work nearly anything in the car. I also think I forgot my garage door opener in my trade in when I asked they said they would have to look but it probably wasn't...which I'm sure they noticed at some point and couldn't even give me a courtesy call?
by Best Experience and The Best Salespeople from Bremerton, WA
January 1, 2015
Angela and Frank are awesome, friendly, helpful, and professional....Thank you guys for everything and working with me to get into a truck that fits my needs. When you go to Truck Town go see Angela Durbin and Frank Bennett
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
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