Car was not ready when I went to pick it up. They did not clean rear view mirror or the console this was VERY dirty
Great car that fit my needs.
by mooseman from Manchester, MD
December 29, 2018
My Focus has proven to be a very reliable and comfortable car. Unfortunately, Ford messed up the transmissions in some 2014 cars and this was one of them...Al Packer Ford took care of the problem and everything seems good so far...it's been over a year and 40,000 miles.
Overall I have been very happy with my 2014 Focus...total miles is now 140,000+ and there's many more to come!
Went to Ciocca knowing we wanted a new Forester. Milton Obando saw that we got the Forester we wanted at the price we wanted to pay. They did not have the car in the color we wanted on the lot, but he reserved one from their incoming inventory. When it did come in he even sent me pictures. He also gave us a tour of the facility so we'd be familiar with the service dept, etc. Also thanks to Drew in the financial department as he customized an extended coverage package for us and Gigi who did the 2 week post purchase review. I would definitely recommend Ciocca and Milton.
Lousy Transmission & Sound System
by Hambone from Chicago, IL
January 10, 2019
Have had this vehicle into the dealership multiple times with one clutch replacement. Still have issues due to the lousy transmission design. Now experiencing a loud crackling noise from the sound system where it is now unusable.
My Experience at Sands was the way it should be at every dealership! I'm that tough customer who contemplates and perseverates until I find exactly what I want. Looking for a used car, I am glad my final decision ended with a warm and welcoming dealership such as Sands. Joe Lyons was pleasant, professional and extremely helpful Between Joe, Matt and Chris my experience was flawless. They did everything right to make it work for me with in my budget! I will definitely be recommending Sands! Everyone there was great! On a side note thanks to Jimmy Mack for making me laugh!
by Buddy032572 from Bowling Green, Va
January 4, 2019
This car is really great. It averages mid to upper 30's mpg. The ride is smooth. And with the Bluetooth, I can safely talk to others on the phone. One of the best cars that I've owned.
Was very pleased with the whole process. I’m sure most even myself are Leary of small dealerships but the whole experience was great. We drove over three hours to get there the car was ready for us to see we were pleased and the process was quick
Manual 5 speed is good Auto trans Bad
by WETCAT from Aurora, OREGON
December 29, 2018
I have a 5 speed manual and a 6 speed automatic. The manual trans is better but needs a 6th gear. Automatic nothing but problems. Both are comfortable and handle great. Get the manual if you can find one and can drive it.
Overall, I have always had a successful experience with Keyser Miller. I have used Them for both of the Escapes that I use...one 1 own & 1 I lease from Them. My Salesman (Rick) and the Service Desk, for example Mark have always been nice to work with.
Nice car for a single "old" lady, which I am.
by Travellinggranny from Bothell, WA
January 2, 2019
This car handles well on the road and I get excellent mileage. Travel quite a bit and take lady passengers with me all of the time. They are comfortable and feel safe.
Most pleasant experience with the staff and management when shopping for a pre-owned vehicle, specifically with the sales consultant Mike Renninger (who was superbly patient , understanding, and helpful), internet coordinator Heather Allen, and manager Kassia McFadden.
Reliable car with a few tweeks
by Ambertorrey95 from Southbridge, ma
December 19, 2018
I honestly do love this car a lot. It drives nice and smooth, the only issue is having to keep replacing the same part in the transmission that fails, otherwise it’s a great car to own.
My daughter buying her first real car. She found the perfect vehicle for her needs. Very responsive, friendly and they showed a genuine interest in helping based on our specific needs and budget. Based on our experience, we would definitely go back again.
Very reliable quick and fuel-efficient I love it
by Anthony b from Beaumont ca
December 17, 2018
Very nice looking slick car quiet on the freeway drive in the hand out really nice save a lot of gas very all-around good car I would recommend it I should've bought one a while back
Josh helped me get into the car I wanted. He worked around the clock making sure that he could make it happen. I was in a car accident and only had a week to get another car. Josh made it happen. I thank him for his hard work and dedication. It???s been almost a year since purchasing my car and everytime I come in to get my car serviced he remembers me by name and is always so kind. He is a true asset to Manderbach!! People like him are the reason buisness are successful!! Keep up the good work Josh -Cyara
Most reliable car I've drove
by saltydog3 from Belton,mo
December 15, 2018
This car met all my needs.plenty of head room front and back. Had a very good ride.Just love the color. I really the trim in side and out.
Was looking for a second car and found a great KIA at a great price! Service was excellent and I would highly recommend this dealership!
Funnest car I have owned
by Stfocus89 from Santa Fe
December 11, 2018
This car is bad ass hatch with a lot of flavor from the Recaro seats to the Sony sound u can’t ask for a better deal until they throw the touch screen navigation in and ur mind .............boooommmm explodes
Just started my car buying and didn't find one yet but the salesman was so helpful and explained a lot of things about loans and stuff that I didnt know. I'll definately go back.
Happy with my purchase!
by Chris S. from Plainfield, IL
December 4, 2018
This car is perfect for a second work vehicle. The interior & exterior is in excellent condition. I love that it's small but has plenty of leg room. It's great on gas mileage. The multiple USB ports are a plus!
I finally got to actually buy a car from these guys. Had been looking but wasn???t ready and still have excellent service. I went there today not looking for specific car but I New these guy would have or find me something that fit my needs. No pressure family feel is why I returned. Everything up front no games and help me with a loan with not so great credit after so problems. I would come back and absolutely recommend. Also thanks for champagne guys!! Have a great thanksgiving!!
We had the best experience buying our new 2018 Honda CRV. Working with our salesman Larry Bowman and Leo Zingales was great. The whole process couldn’t have been easier. Thanks for all your patience with us – we are super happy with our vehicle.
After my car was deemed totaled I embarked on a car buying experience. Ciocca Ford and Mark Phillips were a godsend to me. Mark worked with me on keeping my payments within budget and actually allowed me to take some of the payoff money for my totaled car and use some of that to buy my daughter a car also. He was absolutely incredible as was everyone we dealt with at this car dealership. I highly recommend Ciocca Ford and Mark Phillips if you are looking for a new vehicle. My whole experience was totally awesome. I love these guys!
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