The dealership was very responsive in reaching out to me about a used car I had inquired about. They set up a time to come see the vehicle the next day and were very flexible in seeing me close to closing time. Overall the dealership was ok, but the used car building definitely was not as nice as the Buick GMC dealership building. Overall they were quick with responses and although I didn't buy a car through them, they assisted me well in all my questions.
We have been customers of the Honda Store for many years. Always received excellent sales and service. Paul McKay was our salesman this time and he did not disappoint. He made our purchase very easy to negotiate and was very knowledgeable about all of the purchase options. Our final price for the Pilot was below what we expected to pay. When our car was ready for pick up he explained all of the instrumentation and details of the vehicle and he made sure we understood everything.we were very impressed with Paul and extremely satisfied. We will continue to use the Honda Store as our #1 dealership and Paul as our #1 salesman. Also wanted to give Patrick in finance a 5 star review for helping us explain all of the finance and warranty options and working with us until we fully understood all of the paperwork.
Todd was an amazing help to me when looking for a larger vehicle for my growing family! He listened to my "wants", "needs" and limits and found my family exactly what we needed! I will be a repeat customer for my next upgrade!
I’ve bought a car from 2 big dealerships and one small auto sales before but Loudon has been my best experience overall. There was no hassle, no pressure and could take as much time to make my decision. I was worried about financing since my business had just failed and needed a van for work at my new job. They were able to obtain financing for me and got me the vehicle I needed! Going to pick up the vehicle and sign papers I expected it to be a while since that was my experience at those big dealerships but I was able to get in and get out in a half hour on a Saturday. Van has been running great with no issues. The service was excellent as they worked with me and took many of the headaches away. Thank you so much!
Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
The gang at Boardman Subaru, especially John and Joe were excellent. They greeted us cordially, answered every question accurately and after the purchase John sat in the car with us patiently explaining the nuances of the technology until we were all satisfied that we understood.
Bought a used truck there. Dealt with Eric and Todd throughout the process. Both were great to deal with. They even replaced the gas tank in a very timely manner for me at no extra charge as it had a leak. This has been my second purchase from Loudons and both were excellent experience!
Kevin was extremely helpful, courteous, respectful, and responsive to my needs and requests. He did not pressure me in any way. He was wonderful to work with, and I really appreciate all his help in my acquisition of a new (used) vehicle.
Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 6, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
We just bought a preowned vehicle from Welsh Motors. They had excellent communication with us prior to our coming to test-drive. We felt no pressure or rush, and the whole experience was smooth and pleasant. Frank was upfront and easygoing, and fair in negotiations. Complete paperwork and inspection was done very efficiently, even for us buyers from Pennsylvania. :) We highly recommend this dealership.Thank you, Welsh Motors!
Don was very informative on giving me information my new Ecosport and is a very nice, kind sales representative. He was not pushy or aggressive.
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