Just met and looked at vehicles on their lot. We told them what we are looking for and they found the perfect car that if you looked at it you could not tell that it was not 2018. Eight years old and perfect condition.
I would highly recommend Drew Velez. He was very honest, knowledgeable, and fair when searching for a new car. I was stuck between picking one of two cars and he took the time to find out what exactly I was looking for and helped me pick the best car, which worked out great.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I live about 150 miles from Apex. On the internet I found a vehicle I was interested in at Apex Imports. Keith Craven started helping me by phone and email. He told me that the subject vehicle had a few dings on the exterior and he went out in a pouring rain to photograph the dings and email them to me. I decided I needed to drive up and take a look for myself. He was very helpful with a test drive and information about the vehicle. He was friendly and completely honest. Good man to deal with.
I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
This was the best car buying experience ever. The staff was friendly and very professional. The deals are unbelievable. I would recommend this dealership to anyone looking for great car's at the best price.
I'd been to University Ford North about two years ago when shopping for a new car. At that time I ended up deciding on a new non-Ford model which I still currently drive.
Lately I've been looking for a used car to add to the family as we now have 2 kids driving. I'd had a positive, low-pressure experience two years ago so decided to return when I saw they had a number of used Ford Fusion. I was greeted by David Harrington and with minimal hassle took two of my target cars out for test drives.
I hadn't fully made up my mind to purchase a Fusion and David was politely persistent during my purchase process, arranging for an additional test drive for my wife while I continued looking around. University Ford North was accommodating -- pleasant and easy to work with, especially compared to other dealers. Once I made up my mind to purchase, the time needed to close the deal was minimal and the process hassle-free.
I called them first before I go there, they said they still had the car, but when I arrived, they told me the car was sold already like 5 hours ago. They didn't even check the storage when answering your phone call.
We found a vehicle via their website, then we met Jeff at their reception desk. We were briefed on the dealership. He provided us with information that was needed, then we took a great demonstration ride. During our test drive talked enjoyed good conversation. The vehicle was as shown on their site. Well the rest is history the vehicle is now home. Thanks Jeff for the professional and enjoyable experience. Cliff & Janice Williams
I have purchased half a dozen or so new vehicles and always have them serviced at Crossroads Ford. If you ever deviate and go to a Jiffy Lube or somewhere like that, it will be, suffice to say 'not good'. Stick with Crossroads for either QuickLane for tires, brakes and oil changes or the main service for the big stuff. I got tires and they beat the best price anywhere; oil changes and tire rotations are always done properly. The staff are always helpful and keep you informed of progress. The waiting room is top notch with snacks, coffee, water and soda (even diet which I drink). So great job by this team.
Excellent experience. Very friendly and I feel that they took the time to get to know us and my family.
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