Went there to purchase one of their used vehicles I found on Cars.com but unfortunately wasn't able to get the vehicle but the staff is nice and they have a pretty big selection of vehicles to choose from. Good place.
Third jeep purchase since 2012.
Everything I requested was available to me.
Steve Knope always puts customer service and respect first and everyone in the process of purchasing continue that mindset until completion . Total efficiency and satisfaction.
Great buying experience, great team, including Chris and Lill in service and Wayne in the body shop. Love my continental. Someone hit it when it was only 6 mos old. You think it will never be like new . . . 18 mos after repairs and it's still driving like new. I'll purchase from them again!
It was nice experience of buying Honda CR-V from Brandon Honda, Jeremy has good knowledge about available features. Although I miss Ex model and had to go with Lx, but would love to upgrade in near future. Looking forward to have similar post purchase service experience.
Sam is an amazing service advisor. He makes sure that all of my needs are taken care of when I come into the shop. He is also great at explaining what needs to be done. I drive over 100 miles a day and thanks to the service department I have not needed any major work on the car.
Robert Bauman Helped me out with the 2016 F150 I just bought last week. I was having issues with the backup sensors not working. He helped me get my truck in at my convenience and even offered to put me in a loaner if needed. Found the issue with a harness and took care of it. He is also helping me with all the questions I have. Great and speedy service.
They have mastered building a culture of customer service and friendliness. Every time we were there when greeted by a sales person upon telling them we were there looking for someone else. They would personally walk us inside, open the door for us and find that sales person for us. Normally at other dealers the sales person would just say we can find them inside and look away. We bought a SUV clearly out of my wife???s and my league of technology knowledge. Our sales person Tommy Shelly spent a lot of time teaching us how to use it and work all the stuff this thing can do. That was the standout service that we needed. They will definitely have our future business.
I brought my car to Parks because I received great service on another issue in the past. With this issue however I was not fully satisfied with the results. The part that was ordered and installed was not an exact replacement for my door. It didn't have the heated seat button opening in it. I was okay with that but when I drove the car the next day the two set buttons for drivers seat weren't on it either. This was not relayed to me at the time I paid for your service. I was given the option to have a correct part for the heated seat button but it would be $100 more and it would be 2 days for that part to be in Wesley Chapel. I bit the bullet on the heated seat button but was unaware of the other omission.
Brett Rumford is the biggest reason why we keep going back to Park Ford of Wesley Chapel because when we get there we get first class services.
I would highly recommend anyone that needs service to their vehicle to see Brett Rumford he goes above and beyond helping you with your needs.
Thank you Brett Rumford
I recently purchased a new Ford Explorer from Parks Ford Wesley Chapel with the capable assistance of Mr. Garfield Sang. He was knowledgeable, informative, and attentive throughout the buying process. Based on his manner and work ethic, Mr. Sang is an excellent ambassador for the dealership and for Ford Motor Company at large. I plan to purchase another automobile in the not too distant future, and my first line of inquiry will be with Mr. Sang and Parks Ford Wesley Chapel.
Patrick Jones and the Manager in the Pre Owned department gave excellent customer service and experience. Would recommend anyone to go see Patrick jones and the pre owned department personnel.
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