Steev was delightful to work with and made the process of buying a new car pain free. Definitely felt he was looking out for our best interest and was honest and strait forward. We would definitely refer friends and family to him for the purchase of a new car.
No issues or problems so far,with over 46500 miles
by Angus M from Wichita Falls, TX
December 20, 2018
A fun car to drive, handles and drives very well. Gas mileage is over 40MPG highway. Seating is comfortable except for the backseat and cabin is cramped. This car has lots of features and technology for the money. Overall a great value. My only complaint so far is the transmission has a slight stumble when in the lower gear when going from a complete stop, it is hard to get use to this and doesn’t always do this consistently.? I very much like driving this car!
Rich was very helpful in recommending and explaining suggested work, very professional and prompt with phone calls. Repair done well.
by Heavy Onthemiles from denver, co
December 5, 2018
This car has met all of our needs. We put a ton of miles on it over the past year and a half and haven't maintained it as well as we should have, but its still running without any issues. (60,000 miles) all it has needed are new tires, brake pads, and oil changes. The transmission is sometimes a little odd sounding - shutters a little, and not as strong/tight feeling as it was when we purchased the car (continuous transmission).
The interior feel, solid road feel, and great gas mileage have you feeling as though your driving a more expensive car than what it is.
I've really enjoyed this vehicle and would recommend it to anyone trying to save money on a new or lightly used car.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Brought my 2015 Fusion in for a couple of recall issues, which were successfully resolved. However, the low tire pressure notification light was lit and yet that issue was not addressed by cheicking/inflating the tires. The light is very big and cannot be missed (and they also commented on tread depth). Disappointed as I see this as a safety issue as well as an item that sould be addressed regardless.
We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
Great for the money
by Emelio from Weirton
November 14, 2018
Great commuter. Hatch is reason i bought.
Wayyy less $ civic. Well equipped and good mpg. My son loves it . Ez to park in city
Friendly experience and never pushes me away if I don't make a appointment. Recommended what my car needs by the book no scarce technics. Also fixes my car in reasonable circumstances never wait to long.
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 5, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
Love the hatchback design but the transmission suc
by Focus hatchback from Henderson, NC
December 14, 2018
Beautiful hatch back and the blue candy paint is beautiful, I bought this car for my wife and she loved it until about 10,000 miles the transmission starting slipping or shuttering . Carried it back to The Ford dealer and I was told that the tranny was supposed to slip or shutter when it shifted . I was told that there was nothing wrong . I asked the Ford dealer why did it take 10,000 miles before it started this shifting crap !!!! I have purchased 5 new Fords over the years and I am very dissatisfied with this 2017 focus. It’s time to trade before the warranty runs out !!!!
Jake was fantastic! Excellent communication. He did what he said he would do, which is rare these days. The entire team was great, but if you’re going to buy a Jeep make sure you ask for Jake in sales!
Most excellent major purchase I have ever gotten.
by GrizzlyErik from Fargo, North Dakota
December 3, 2018
Overall I love it. The styling is gorgeous. I have never and will likely never need any major maintenance on it. Ford has the power to surprise.
RJ Seidel was absolutely wonderful to work with buying our new Subaru Crosstrek. He has followed up several times to make sure that everything has gone smoothly. Great buying experience!!
PS--This is the only dealer we shopped at because we bought a Forrester in 2016 and had a wonderful experience then, too.
Will never buy a Ford again
by EBail90 from Flint, Michigan
November 29, 2018
I loved the fact that it had the perks of an SUV with the great gas mileage of a small car but that’s where the benefits end. I bought it brand new last year and have already had the clutch replaced twice and the touch screen is faulty. It flickers from dim to bright, and the backup camera glitches. Sometimes the screen goes black altogether. Thank goodness it’s under warranty because it would have cost me multi thousands of dollars to repair. Incredibly disappointing.
Travis was amazing! Everyone we worked with was so friendly and helpful. The car we bought is amazing and we are looking forward to buying another car there in the future.
Most reliable car I have ever owned!!!
by 50appraiser from Havertown, PA
November 27, 2018
Car is more reliable and has more interior room than other foreign competitors that I have test driven. It has all of the bells and whistles! Back-up camera, Satellite radio, USB ports, 12V ports, trunk buttons and remote, alloy rims, cruise control, SYNC technology for Hands-Free phone calls and voice commands for radio and phone calls, it's awesome! Drives great, heat & AC fire up immediately! It's a great car!
I bought my first new truck here. I was walked through the entire process and felt very good about the purchase. Everyone was extremely pleasant to work with! Extremely happy with them and how easy it is wot work with them. Dennis was very nice and reassuring. Q was informative and helped me make good decisions. Dave was a great point of contact. The team is great and I love my new F150
Good looking small car
by Arjun from Camp hill
January 5, 2019
This car is a gem of the small car category
I love the features including leather seats,heated seats,navigation,Remote start
This car comes with enough storage space for a small family
I've happily purchased yet again from Interstate Ford. As always, they make it easy. I always deal with Stacia Shane-Clark and Quienten Clark (both highly regarded and award winning Ford employees). I will not buy elsewhere after working with them. They are trustworthy, knowledgeable, and extremely customer focused through every step of the sales and finance process If they don't have what you want on their lot they will get it for you. Your search for a vehicle should end here.
Nicest Car I have ever owned
by grandmagotacar from Coalgate
December 31, 2018
I absolutely love this little car! It has so many quality features that I can't believe it is a economy car. I could not be happier with my selection and the value for my money.
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